Brendon Collins Email & Phone Number

Rockledge, Florida, United States

Lincoln, Nebraska, United States

Provide programmatic and fiscal oversight as well as technical assistance for the three major grants Nebraska's Emergency Management Community require in order to continue operations. Monitor at least 75% of all sub-recipients of the Emergency Management Performance Grant (EMPG), the State Homeland Security Program (SHSP), the Non-Profit Security Grant.

Lincoln, Nebraska, United States

Assisted the citizens, cities, counties, regional governments, private non-profit organizations, and special districts with the recovery from any disasters that occur within the State of Nebraska. Liaised with partners in various levels of government to simplify the recovery grant process for those who do not possess the understanding of the federal rules.

Lincoln, Nebraska, United States

Orlando, Florida Area

Updated and rewrote a hurricane preparedness and continuity of operation plan for the Park Arrival Leadership Team at Disney's Animal Kingdom Theme ParkFormed and managed a Hurricane Preparedness TeamMaintain an extensive knowledge of Walt Disney World Resort property offerings Research different systems to locate Guest entitlements On-site assistance with.

Orlando, Florida Area

Supervise Cast MembersRespond to Guest situationsReport any accidents or escalated situations to Leadership and/or SecurityAct as a first-responder to any situation until the arrival of Security and Reedy Creek FDUphold Disney standards

Orlando, Florida Area

Worked in a high volume, inbound call center receiving calls from multiple lines of business. Multitasking was a necessity as a Call Center Representative (CCR) was responsible for inputting maintenance and housekeeping requests from Guests calling in from their rooms on property. The CCR was also responsible for inbound calls for ABC, The Walt Disney.

Orlando, Florida Area

Handled the Guests’ arrival experience to the restaurant from check in to seatingProcessed cash transactions within the restaurant Issued Touch-to- Pay devices to all Front of House Cast MembersHandled disputed credit card transactions with Matra Back OfficeAssisted with credit card and room charge transactions in Matra POS

Orla

Maintained safety on the Monorail platforms by monitoring Guests and Cast MembersTrained incoming Cast Members in Monorail Operations and WDW TransportationManaged Cast Member and Guest concerns, efficiently providing recovery as applicableSupervised Cast Members; providing feedback for better Guest service, as needed Monitored staffing and labor budgets.

Orlando, Florida Area

Maintained extensive knowledge of all WDW properties and their offerings Managed location funds in excess of $80,000Reconciled location revenue with inventory counts Partnered with different lines of business as needed per daily operation

Orlando, Florida Area

Handle all incoming calls to the restaurant, using proper phone etiquetteAssist Guests with booking priority seating Setup all paperwork needed for the next day including spreadsheetsProcess all server cash and credit card checkouts calculating their tip out and their drop Handle three different tills concurrently; a tip drawer, a manager fund and a.

Bachelor Of Science - Bs, Emergency Management & Homeland Security

Associate Of Arts - Aa, Computer Science