-Develop, implement, and accurately deliver classroom instruction to new hires-Administer and proctor exams armed/unarmed exams-Accurately input and maintain all training certificates and records

-Lead a team of 135+ onsite and patrol security personnel in their day-to-day duties and responsibilities-Develop, implement, and conduct DPSST trainings for security personnel and maintain all records-Develop, implement, and maintain a physical security key performance indicators plan for all employees-Manage and report to executive management on security incidents and threats-Maintain and review security records; periodically report on trends, anomalies, and concerns

Establish and manage strategic long-term customer relationships. Lead by example anddevelop 75 team members. Clearly convey strategic objectives, generate enthusiasm andconsistently recognize and reward performance.​ Present RFPs to customers that differentiateHighCom’s value proposition from competitors.- Generated four years of consistent 20% year-over-year revenue growth in division.- Persistent in developing an understanding of unique customer needs and tailoredservices to the priorities of decision makers and influencers- Brought trust, fun, and teamwork when collaborating with colleagues and customers- Increased employee retention by initiating and implementing optimization projects (e.g.new employee orientation, employee performance review process, rewards process).- Continuously current in industry knowledge, including competitive information, andshared with team to strategically drive towards goals.

Managed all aspects of security for large customer sites with retail, dining, recreational facilities,community centers, gyms, schools, and parking. Created and managed security plans rangingfrom high profile media events, confidential shareholder meetings, to professional conventions.Managed employee recruitment, training and performance assessments. Served as the singlepoint of contact for customer, field team, and corporate resources.- Managed, trained, and coached teams with a focus on customer service, persuasivecommunication, and reliability.- Listened to customers, anticipated their individual needs and expectations, and quicklyresolved all concerns.- Successfully managed operations including administrative paperwork, employeeschedules, and confidential HR documentation.

Provided emergency medical care of simple and multiple system traumas such as vital signsassessment, wound management, treatment of shock, extremity immobilization, performingEKGs, oxygen administration, etc. Documented patient care and observations for diagnosticsand records.- Collaborated with care team, working closely with physicians, physician assistants,nurses, and technicians to formulate and implement care plans.- Quickly built solid, trusting relationships with patients and caregivers.- Played a lead role in patient education, communicating treatment and condition.information to patients and caregivers, explaining and demonstrating discharge care.- Trained other EMTs on new equipment and procedures.