Director, Client Service, Shopperxp
Sydney, Australia
My 10 years at CROSSMARK provided me with a foundation to excel in customer experience, client service and develop my talents in business development, leadership, financial acumen & other universal management skills.I commenced at CROSSMARK in a business development role that focused on client service, project management, campaign activation & sales, and quickly developed a reputation for problem-solving & innovation. Promoted to Director of Client Service after 2 years, I ran… Show more My 10 years at CROSSMARK provided me with a foundation to excel in customer experience, client service and develop my talents in business development, leadership, financial acumen & other universal management skills.I commenced at CROSSMARK in a business development role that focused on client service, project management, campaign activation & sales, and quickly developed a reputation for problem-solving & innovation. Promoted to Director of Client Service after 2 years, I ran retail sales teams, pharmacy programs, go-to-market campaigns & a BUNNINGS supplier service division of 110 staff. I developed & launched ShopperXP, a specialised shopper marketing division that allowed us to diversify our services under a speciality agency banner. This division serviced our largest client accounts including global brands Apple, HP, Nestle & Electrolux. This division’s revenue was $6M when I first commenced & exceeded $15M at the height of my tenure. Show less