Brendon Mckeever Email & Phone Number

Burnsville, MN, US

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

Bloomington, MN

• Analyze and solve software application problems, communicate effectively, and provide excellent customer service.
• Team Lead for inter-organizational team to develop stronger communication between technical services and support.
• Participant in the Database Analytics Team that uses Microsoft Power BI
• Develop relationships with Account Managers, Hosting, Implementation Project Managers, Software Instructors, Product Managers, Developers and Business Analysts.
• Support in process improvements and standardizations.
• Build strong relationships with third party vendors.

Bloomington, Minnesota

• Provide effective software support to clients and customers reporting problems with MatrixCare and supporting products.
• Utilize the Microsoft CRM call tracking software to log customer information and reported issues.
• Perform advanced troubleshooting and problem replication in order to identify/verify underlying cause of customer reported problems.
• Utilize experience, knowledge base, user guides and other internal resources to resolve application and technical issues.
• Perform assigned tasks such as regression QA testing, webinars and mentoring.

Greater Minneapolis-St. Paul Area

• Worked closely with dispatch to maintain on-time route schedules, while ensuring safety and security for both clients and packages. Trained new employees on equipment and procedures.Key Achievements:
• 99% on-time delivery for customers by managing workflow and assisting others in meeting tight timelines.
• Effectively dispatched and adjusted schedules to improve deliveries and increasing package deliveries by 50%.

Greater Minneapolis-St. Paul Area

• As the Lead Coordinator I managed product quality and ensured the quality standards were met. Regulated production workflow, such as email, e-commerce, walk-in orders, and design projects. Managed, monitored and.
• Recipient of the Purple Promise Award given by the District Manager for providing superior customer service.
• Trained and mentored over 15 new employees on procedures and FedEx policy.Skills:Edited multiple files, provided proofs for approval, bid, adhered to FedEx shipping policies, billing, requested quotes from vendors and.

Greater Minneapolis-St. Paul Area

Managed the signs and graphics production workflow. Provided proofs and price quotes. Translated customer needs into custom print solutions. Skills: Printed and assembled a variety of products such as trades show displays, banners, decals, mounted artwork, stretched canvas prints, back-lit displays etc.

Minneapolis, MN

• Strong understanding in software development and design.
• Gained valuable experience working team environments.
• Designed a web application that allows freight companies to dispatch and assign jobs to drivers through an android application.
• Utilized Python, HTML, Flask and Android Systems.
• Developed a web application that allows users to track their favorite entertainment venues for events happening in the Minnesota area.
• Established project timelines and delegated responsibilities to team members to ensure the final product was ready for presentation.

Associate Of Arts And Sciences - Aas, Software Development

Associate Of Arts And Sciences - Aas, Android Mobile Development