Brendon Olsen Email & Phone Number

Cary, NC, US

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Cary, North Carolina, United States

• Vantage
• Analyzed and deconstructed multiple User Interfaces to develop and document business rules.
• Developed and documented new business rules and acceptance criteria in user stories to present to Product Owners for future system development.
• Constructed process flow diagrams to assist Developers in understanding the flow of the future system.
• Managed and groomed product backlog for upcoming sprints.
• Designated, managed, tracked, and documented change requests and daily assignments for the onshore and offshore Business Analysts teams.

Cary, North Carolina, United States

• Core Payments
• Created and documented multiple existing systems’ settings to assist in the selection of a system to implement and utilize during the merge of enterprise entities.
• Documented and published user stories, acceptance criteria, and artifacts for the future system.
• Groomed and maintained the product backlog of the future system.
• Worked with stakeholders to problem-solve, conduct analysis, and resolve gaps within the stated service-level agreement.

Cary

• StarTrak Statement of Health
• Documented and published use cases and artifacts for projects.
• Updated and validated business rules, field requirements, and error messages required by stakeholders.
• Created and modified wireframes and prototypes of user interfaces to assist the Application Development team’s understanding of requirements.
• Created, updated, and documented change requests for future project releases.
• Tested reported defects, verified defects were fixed by the development team, and assigned to Quality Assurance for further testing.

Cary, NC

• Disability Evolution
• Elicited, developed, and presented use cases and business requirements to stakeholders.
• Facilitated mapping sessions between source and target systems.
• Worked with the Product and Development teams to problem-solve and resolve gaps in the future system.
• Followed the Agile Method of Software Development Life Cycle to create, maintain, construct, and present applications to stakeholders.
• Gather and mapped data transformation, type, and rules from the input system to the target system.

Clarks Summit, Pennsylvania

• Application Restoration Management/MetLife Contract
• Handled 800 applications in various stages of the SDLC.
• Documented artifacts, unit test plans, and ensured the output adhered to specifications in the SLA.
• Managed "go-live" activities per the implementation plan enabling the production of applications without issues.
• Constructed, analyzed, and maintained software. Conducted analysis, recommending methods for bypassing issues.

Reston, Virginia

• Handled the reverse documentation of business document requirements for an internal associate tracking program.
• Input and maintain data for multiple projects.
• Developed and presented a medical insurance quote program from inception to completion.
• Project Owner – SANA Insurance Collaborated with Software Developers to create and maintain a health insurance quote application.
• Implemented Agile methodologies for SDLC to create, maintain, construct, and present the application to stakeholders.
• Tracked progress utilizing Kanban methods.ECBA CertifiedScrum Master Certification (SMC)

Greater Salt Lake City Area

Collaborate across multiple departments to ensure customer inquiries and challenges are resolved. Effective at customer conflict resolution – resolving majority of issues within my responsibility, while elevating those issues outside my responsibility quickly and tracking thru to resolution. Adaptable by keeping up-to-date with innovative business changes.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Science (As), Business Administration And Management, General, 3.5

Associates of Science in Business Administration

High School Diploma, General Education