I am a management professional with 15+ years of experience in providing excellent customer service, resolving disputes, investigating claims, and ensuring decisions are made fairly and in line with company policy and legislative requirements. I am a driven and resilient professional dedicated to developing my skills and achieving excellent outcomes in line with key performance indicators and service level agreements.What I bring to a Business:I effectively manage a portfolio of workers' compensation claims, ensuring that deadlines are met and that approved treatments are appropriate and efficient. I am competent in providing operational and strategic direction to staff to ensure key performance indicators are met. I am adept at investigating disputes and gathering evidence from clients, authorities, and other stakeholders, considering evidence and information from multiple viewpoints to ensure decisions are fair and accurate, coaching and mentoring staff to increase performance and foster a supportive work environment, and ensuring activities, client interactions, and processes comply with company and legislative requirements.How I deliver proven results:I have excellent communication skills and readily establish rapport with clients and stakeholders to facilitate outcomes and identify key issues. I am a driven and resilient professional dedicated to developing my skills and achieving excellent outcomes in line with key performance indicators and service level agreements. I effectively identify needs and opportunities by actively listening to clients and noting key details in communication, providing clear written and verbal advice and information to clients and staff, and collaborate with teams to solve problems, and influence outcomes.Contact me! Via LinkedIn chat or the email below....Email: XYZ@email.com
Listed skills include Banking, Customer Service, Coaching, Management, and 13 others.
