Brendan Hunt Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Positioned in the OES growth incubator, focused on the development of a new business line addressing the international student market. Joining the initiative from inception, I've led or managed efforts across all key elements typical of a start-up project, including extensive research, demand trend and competitive analysis, commercial model design.

Melbourne, Victoria, Australia

Delivering new commercial pathways for OES globally. Working closely with new partners such as Construct to help build the momentum needed for partnership success, whilst exploring new products and markets to further our diversification & growth imperatives.

• OES is an online education enabler with demonstrated success in end to end solutions for online learning provision. It designs, promotes and delivers high quality programs online on behalf of its education provider.
• Higher Education new student enrolment
• VET Student enrolment
• Study Articulation support
• Retention & re-enrolment campaign delivery
• Technology capability review / improvement planning

Melbourne, Australia

Director. Contact Centre Professional Consulting. Sales, Service, Experience and Quality Controls.

Head of Support Centre. Multi-channel management responsible for the Voice, Email and Live Chat Customer Support Teams, Social Media Customer Support Team, EBay & TradeMe (NZ) customer support & Target Online Business support. Compliance and Regulatory checks of catalogs, eDMs and customer comps. Reporting to GM Customer Experience. Tasked with refreshing.

Hawthorn East

Development of a Multi-Channel Contact Centre supporting In Home Services including Kitchen Design, Customised Benchtops, Carpet Quote and Install, Custom Blinds, Colour Consultant, Air Con Installation, Garage Door Installation, Hot Water Replacement, Door Installation & Gas Swap. Strategic focus' on digital culture replication of our proven in store.

Richmond

Responsible for every aspect of clients contact with BMS Telecorp, including campaign profitability, workforce management, quality assurance and reporting.Executive responsibility to maintain relationships with a defined client portfolio targeting growth via operational success and new business development. Current portfolio consists of businesses such as.

Richmond, Victoria

End to end outbound sales campaign development, including:Recruitment & growth planning, workforce planning, coaching and development of both leadership team and agents when required, result analysis, dialling strategy development and maintenance, financial performance and client relationship management.

Key ResponsibilitiesDay to day operational management of a number of businesses including Telstra, Optus, Vodafone, Citibank, American Express and Ticketek. Leadership and Management of an average of 9 direct reports/ 100 indirect reports.Manage campaign performance of up to 20 multi KPI campaigns within a month. Performance and Campaign Analysis to.

Key ResponsibilitiesWorking across 2 major Telecommunications businesses.Managing a team of Quality Assurance ConsultantsFacilitation and achievement of team and individual KPI's.Manage the flow of centre and team communication through team meetings and 1 on 1's.Identify key talent and facilitate succession planning and career development.Manage individual.

Executive Education - General Managment Program

Activities and Societies: Strategy Marketing Finance People management Organisational change Lead with a broader perspective Increase.

Diploma Of Management, Business Administration And Management, General