Brendan Hunt Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Positioned in the OES growth incubator, focused on the development of a new business line addressing the international student market. Joining the initiative from inception, I've led or managed efforts across all key elements typical of a start-up project, including extensive research, demand trend and competitive analysis, commercial model design, business case development, sales/business development, partnerships, legal, GTM strategy, and more. Requiring true entrepreneurial spirit,… Show more Positioned in the OES growth incubator, focused on the development of a new business line addressing the international student market. Joining the initiative from inception, I've led or managed efforts across all key elements typical of a start-up project, including extensive research, demand trend and competitive analysis, commercial model design, business case development, sales/business development, partnerships, legal, GTM strategy, and more. Requiring true entrepreneurial spirit, resilience, creativity, and discipline, this role is General Management in nature and works closely with the CEO, CRO, and Executive Team to achieve ambitious and exciting growth objectives. Show less

Melbourne, Victoria, Australia

Delivering new commercial pathways for OES globally. Working closely with new partners such as Construct to help build the momentum needed for partnership success, whilst exploring new products and markets to further our diversification & growth imperatives.

OES is an online education enabler with demonstrated success in end to end solutions for online learning provision. It designs, promotes and delivers high quality programs online on behalf of its education provider partners for students who are not catered for by traditional campus-based offerings.OES partners are provided with a complete range of services to support the full student life-cycle online from marketing and recruitment through to graduation. OES has been named a… Show more OES is an online education enabler with demonstrated success in end to end solutions for online learning provision. It designs, promotes and delivers high quality programs online on behalf of its education provider partners for students who are not catered for by traditional campus-based offerings.OES partners are provided with a complete range of services to support the full student life-cycle online from marketing and recruitment through to graduation. OES has been named a Best Employer by Aon Hewitt for the last four consecutive years and awarded the prestigious ‘Best of the Best’ award in 2017 – recognition of its people focused, high performing and energetic culture.All OES staff share the vision to “reimagine online learning”. Primarily responsible for the delivery of new student enrollments to corporate plan, through the development of a consultative sales team that puts the student experience at the heart of every decision. • Higher Education new student enrolment• VET Student enrolment• Study Articulation support• Retention & re-enrolment campaign delivery• Technology capability review / improvement planning• Preparation of expansion to additional partners• Source additional lead generation partners• Process improvement & documentation• Reporting and visibility development Show less

Melbourne, Australia

Director. Contact Centre Professional Consulting. Sales, Service, Experience and Quality Controls.

Head of Support Centre. Multi-channel management responsible for the Voice, Email and Live Chat Customer Support Teams, Social Media Customer Support Team, EBay & TradeMe (NZ) customer support & Target Online Business support. Compliance and Regulatory checks of catalogs, eDMs and customer comps. Reporting to GM Customer Experience. Tasked with refreshing a distressed and inefficient business unit that lacked strategic direction and stakeholder visibility. Reduced operating costs by… Show more Head of Support Centre. Multi-channel management responsible for the Voice, Email and Live Chat Customer Support Teams, Social Media Customer Support Team, EBay & TradeMe (NZ) customer support & Target Online Business support. Compliance and Regulatory checks of catalogs, eDMs and customer comps. Reporting to GM Customer Experience. Tasked with refreshing a distressed and inefficient business unit that lacked strategic direction and stakeholder visibility. Reduced operating costs by over 45% in 5 months, through a range of operational and strategic initiatives. Cultural recovery that saw team attrition stall entirely & absenteeism maintained below 4%. World class Social Media tone of voice and operating model delivered that is recognized as the leading Australian retail social media presence. Show less

Hawthorn East

Development of a Multi-Channel Contact Centre supporting In Home Services including Kitchen Design, Customised Benchtops, Carpet Quote and Install, Custom Blinds, Colour Consultant, Air Con Installation, Garage Door Installation, Hot Water Replacement, Door Installation & Gas Swap. Strategic focus' on digital culture replication of our proven in store experience through a "ground up" contact centre development undertaking.

Richmond

Responsible for every aspect of clients contact with BMS Telecorp, including campaign profitability, workforce management, quality assurance and reporting.Executive responsibility to maintain relationships with a defined client portfolio targeting growth via operational success and new business development. Current portfolio consists of businesses such as AGL, Australian Power and Gas, Jenny Craig, Ausgrid and the AFL.Key Achievements:Winner - ATA Contact Centre of the… Show more Responsible for every aspect of clients contact with BMS Telecorp, including campaign profitability, workforce management, quality assurance and reporting.Executive responsibility to maintain relationships with a defined client portfolio targeting growth via operational success and new business development. Current portfolio consists of businesses such as AGL, Australian Power and Gas, Jenny Craig, Ausgrid and the AFL.Key Achievements:Winner - ATA Contact Centre of the year 31 to 80 FTE, Victoria & Tasmania.Finalist - ATA Contact Centre of the year <30 FTE, Victoria & Tasmania.Successful respondent for several new business tenders.Organic growth of a major business partner, increasing turnover and strengthening strategic alliances. Show less

Richmond, Victoria

End to end outbound sales campaign development, including:Recruitment & growth planning, workforce planning, coaching and development of both leadership team and agents when required, result analysis, dialling strategy development and maintenance, financial performance and client relationship management.

Key ResponsibilitiesDay to day operational management of a number of businesses including Telstra, Optus, Vodafone, Citibank, American Express and Ticketek. Leadership and Management of an average of 9 direct reports/ 100 indirect reports.Manage campaign performance of up to 20 multi KPI campaigns within a month. Performance and Campaign Analysis to increase efficiencies through effective list management and dialing strategies.Sales management through performance management… Show more Key ResponsibilitiesDay to day operational management of a number of businesses including Telstra, Optus, Vodafone, Citibank, American Express and Ticketek. Leadership and Management of an average of 9 direct reports/ 100 indirect reports.Manage campaign performance of up to 20 multi KPI campaigns within a month. Performance and Campaign Analysis to increase efficiencies through effective list management and dialing strategies.Sales management through performance management and coaching.Increase employee tenure through Employee Engagement strategies.Post Campaign AnalysisInternal and External Stakeholder management.Key Achievements:Operations Implimentation of Ticketek business from incumbant, including recruitment of Leadership and Agents & process development and improvementSuccessful management of significant transition to an aggressive risk and reward commercial model, including realignment of staff KPI's to align to commercial and business objectives.Transition of a 70+ call center from Outbound Service to Outbound Sales and Service with KPI achievement within 3 months through effective change management.Deployment and successful embedding of a coaching and development program. Development of new commission model to increase alignment to business objectives, increase the % of agents who were to receive commission, and increase overall sales performance.Creation of several dialing strategies to maximize performance and opportunities across a number of businesses. Implementation and launch of 4 new clients.Pre Sales Subject Matter Expert for Outbound and Sales Management - Operations.One of 7 people selected from a 2000+ employee business to join the "Hot Shots" program for Operation / Campaign managers excelling in their roles. This 12 month program exposed participants to executive level decision making and strategic roll outs of several initiatives including a new employment contract type. Show less

Key ResponsibilitiesWorking across 2 major Telecommunications businesses.Managing a team of Quality Assurance ConsultantsFacilitation and achievement of team and individual KPI's.Manage the flow of centre and team communication through team meetings and 1 on 1's.Identify key talent and facilitate succession planning and career development.Manage individual performance through effective development plans, coaching and performance management.Facilitate Campaign… Show more Key ResponsibilitiesWorking across 2 major Telecommunications businesses.Managing a team of Quality Assurance ConsultantsFacilitation and achievement of team and individual KPI's.Manage the flow of centre and team communication through team meetings and 1 on 1's.Identify key talent and facilitate succession planning and career development.Manage individual performance through effective development plans, coaching and performance management.Facilitate Campaign feedback forums, providing campaign and offer feedback directly to marketing.Facilitate Call Calibration sessions between QA, the Leadership team and Client Managers.Key AchievementsLead of Quality assessment procedure reform project resulting in increased speed to competency and centre quality results. Active member of the 'Future Leader' committee, designed to focus on leadership development throughout the center.Creation of Quality database used to track and asses centre wide trends. Show less

Executive Education - General Managment Program

Activities and Societies: Strategy Marketing Finance People management Organisational change Lead with a broader perspective Increase.

Diploma Of Management, Business Administration And Management, General