Brenin Maness Email & Phone Number

Toronto, Ontario, Canada

Manage our hardware technical debt risk profile and associated KPI metrics through cross-functional cooperation with various IT and business teams. Participate in regular control review as part of our annual SOC 2 Type II and ISO 27001 compliance. Familiar with and leverage various technical control tools such as Nexpose, Crowdstrike, Zscaler, Carbon Black, and Forcepoint. Resolve escalated identity and access management concerns or issues with cross-functional IT and business teams. Regularly review and classify our ServiceNow CMDB configuration items.

Pittsburgh, Pa

Resolve escalated support issues from customers relating to our company products and solutions using accumulated IT experience and knowledge. Includes the use of telephone, email, and remote collaboration resources such as LogMeIn, Microsoft Teams, and WebEx to provide a high degree of customer service and technical expertise in a timely manner. Engage with various internal teams to collaborate and find solutions to more in depth customer questions and concerns relating to IT and cybersecurity. Work in our SalesForce CRM platform to track all unresolved service requests for our team and keep service requests current with detailed progress and solutions. Ensure IT readiness on global iNet equipment launches, amendments, and renewals to ensure a smooth implementation and experience for the customer. Consult customers and our Sales team on various IT concerns when needed in both a pre-sale and post-sale capacity.

Moon Township, Pa

Resolve all hardware and software related desk side support requests at our joint venture partner companies entered into our Solarwinds Web Help Desk online ticketing system. Includes high priority items such as workstations, laptops, Microsoft Office, Office 365, business specific applications, Active Directory, Citrix XenApp, printers, scanners, and VoIP phones. Also responsible for maintaining inventory of IT equipment, imaging workstation and laptops, and contacting third party vendors when necessary. Familiar with OSI, wired/wireless network topology and protocols, and layered infrastructure network security such as firewalls and intrusion detection/prevention.

Aliquippa, Pa

Resolved all hardware and software related IT support requests at over 70 Heritage Valley Health System offices in the area. Maintained and kept inventory in our main IT storage/system build lab. Worked within the Help Star 2010 ticketing system to complete Windows XP/7 operating system, Microsoft Office, Citrix XenApp, Active Directory, client side Exchange, and any other miscellaneous software and domain related issues. Familiar with necessary IT escalations and assisting with other projects as necessary.

Coraopolis, Pa

Used basic queries to correct Oracle database table errors and certain EDI issues relating to the front end database application that was used to facilitate the valuation, title, and closing team of nearly 3000 employees. Worked within the Numara Footprints ticketing system to complete Windows 7 operating system, Microsoft Office, Active Directory, client side Exchange, and any other miscellaneous software and domain related issues. Familiar with SLA turn times and necessary escalations to higher level IT teams.

Coraopolis, Pa

Utilized a strong understanding of Windows XP, Microsoft Office, and our database application to assist our notary and abstractor network which ensures timely turnaround times on home loan closings. Also took calls from notaries and abstractors to assist them with billing questions and keeping their information up to date in our system.

Moon Township, Pa

Assured hotel guests were greeted and assisted in a timely manner. Provided shuttle service to and from the airport as well as to other local locations. Fostered a team working environment between the front desk and myself to ensure guest satisfaction on all levels.

Venice, Fl

Ensured exceptional customer service through strong product knowledge and a customer-first mindset. Maintained merchandise on the shelves and secondary displays through the optimal use of available physical and computer resources. Responsible for planogram and inventory control tasks.

Sarasota, Florida

Monitored department productivity to ensure product was placed on the sales floor in a timely manner. Ensured exceptional customer service through strong product knowledge and a customer-first mindset. Encouraged strong team work through leading by example.

Bachelor Of Science - Bs, Information Technology, 4.0

Associate Of Science (A.S.), Information Technology, 3.9

Focus of Network Security and Forensics

High School Diploma, General Education