Delivered exceptional customer service by promptly attending to guests’ needs and ensuring a welcoming dining experience. Managed high-volume shifts in a fast-paced environment, efficiently handling multiple tables and orders. Processed orders using POS systems, ensuring accuracy and timely delivery to the kitchen. Resolved customer complaints and concerns swiftly, enhancing guest satisfaction and retention. Collaborated with kitchen and bar staff to ensure smooth service flow and prompt food delivery. Upsold menu items, consistently increasing average ticket sales through suggestive selling. Handled cash, credit transactions, and closing duties with accuracy and responsibility.

I assisted constituents in navigating government services and resources by providing guidance and facilitating connections with appropriate agencies and organizations. Additionally, I attended legislative meetings, recorded key discussions, and prepared concise briefings for Representative Campos. I also analyzed lengthy bills and created clear, summarized reports to enhance understanding and support decision-making processes.