• Supported network upgrades, system installations, troubleshooting tasks, helpdesk operations, security initiatives, and AV equipment maintenance while collaborating with technology partners and ensuring timely communication on critical issues• Replaced outdated Cisco Nexus switches with Cisco Catalyst 9300 series switches and Catalyst 9300 fabric extenders (FEX)• Installed new Cat6/fiber runs, troubleshot wireless networks, and repaired failures• Collaborated with security team to implement a new facial-recognition-based entrance checkpoint for customer screening• Assisted in the timely recovery of mission-critical systems during a worldwide Crowdstrike outage

• Managed installation, maintenance, troubleshooting, and repair tasks for Video Lottery Terminals while overseeing network hardware, providing customer service, and training technicians• Served as a key liaison between clients and corporate management, ensuring effective communication and support• Managed proprietary VLT serial communication equipment to support uninterrupted functionality• Conducted diagnostic assessments and repairs on VLT hardware components • Trained, mentored, and supervised technicians to enhance team performance and technical expertise• Managed stretch projects and assignments with Suffolk Regional Off-Track Betting Corporation including modernizing VLT systems across multiple locations, hardware upgrades, software conversions, and call center enhancements• Replaced outdated BetJet Flip VLTs with state-of-the-art Sunmi terminals in 47 locations, and implemented new BetLine VLTs at 2 locations • Led a system-wide manual software upgrade of aging BetJet SL VLTs to support a transition to modern IP-based networking