Key Responsibilities- Managing some of the top singers and celebrities in Cambodia.- Implementing the complete setup and structuring of the Cambodian office and operations. - Event management including brand events, concerts and stadium events. - Engaging brands to run successful brand activations, press conferences and creative events.Key Achievements- Building the executive team, local team and the client base from the ground up.- Creating the structure of… Show more Key Responsibilities- Managing some of the top singers and celebrities in Cambodia.- Implementing the complete setup and structuring of the Cambodian office and operations. - Event management including brand events, concerts and stadium events. - Engaging brands to run successful brand activations, press conferences and creative events.Key Achievements- Building the executive team, local team and the client base from the ground up.- Creating the structure of licensing agreements, content deals, monetisation and other fundamentals of the Cambodian music industry which did not exist previously. - Arranged brand ambassador deals and agreements with some top International brands, including Moet Hennessy, Heineken, Audi, Monster and more- Creating media and distribution agreements with CBS group, Smart Axiata and PNN in Cambodia. - Created the structure that turned music into a viable and profitable business in Cambodia. - Partnered as stage management and logistics on largest music events in Cambodia. - Frequently interviewed in media in relation to my work including Sabay, Phnom Penh Post, Sabay, MyTv, CTN and SeaTV. Show less

Key Responsibilities- Digital marketing for international clients including FitFox(China/Singapore)- Management Consultancy for the Cambodian market. - Content creation for multiple media publications in Cambodia, Thailand and Ireland.Key Achievements- Management Consultancy for multiple companies including TMS, Rock Entertainment and Pathmazing. - Expansion of Pathmazing into the Singapore market.

Key Responsibilities- Recruitment and development of local technology/development team. - Building the Cambodian client base, to establish the company in the market. - Ensuring all contracts and agreements are in line with Cambodian labour laws.- Creating the local procedures and scope of support.- Drafting the Business Development plan for the ongoing company strategy.

Managing a team of between 15 and 20 senior technical advisors who act as an internal escalation point to other departments. Responsible for ensuring all KPI's are met and surpassed, as well as coaching, training and up-skilling staff for further projects and progression within the company.Key Responsibilities- Rebuilding underperforming senior technical department- Directly managing 15 staff. - Manage advisors continued performance including metrics targets… Show more Managing a team of between 15 and 20 senior technical advisors who act as an internal escalation point to other departments. Responsible for ensuring all KPI's are met and surpassed, as well as coaching, training and up-skilling staff for further projects and progression within the company.Key Responsibilities- Rebuilding underperforming senior technical department- Directly managing 15 staff. - Manage advisors continued performance including metrics targets, absenteeism, time management etc.- Conducting weekly advisor check-ins and monthly one-to-one reviews.- Recruitment of Advisors for the IOS English Second level department.- Liaising with other departments and language groups to ensure information, training and coaching ideas are shared to benefit the business as a whole. - Presenting quarterly business reviews to senior management.- Delivering warnings and disciplinary.- Assessing yearly performance of direct reports in annual reviews.Key Achievements- Project manager for multiple pilot projects in APAC region as part of worldwide projects. - Overhauling multiple procedures within Apple. - Drive behind APAC wide calibration on selected projects. - Increased customer satisfaction by 15%.- Succeeded in highest promotion rate from direct reports to higher positions(13).- Project lead on Apple Business Analysis projects. Show less

As a 3 month rotation i managed a team of 11 people supporting all technical escalations from our outsourced service provider network and 2 further project based staff. This including supporting China, Australia, New Zealand, Korea, Japan, Singapore, Thailand, Malaysia, Indonesia, Cambodia and Vietnam. Also responsible for liaising with other departments worldwide including engineering, manufacturing, field service managers and quality managers.Key Responsibilities- Managing… Show more As a 3 month rotation i managed a team of 11 people supporting all technical escalations from our outsourced service provider network and 2 further project based staff. This including supporting China, Australia, New Zealand, Korea, Japan, Singapore, Thailand, Malaysia, Indonesia, Cambodia and Vietnam. Also responsible for liaising with other departments worldwide including engineering, manufacturing, field service managers and quality managers.Key Responsibilities- Managing the Tehnical Service Provider Support department and Technical Experts of Apple department at a regional level for JAPAC.- Ensuring KPIs are met weekly.- Overseeing the internal Project development team.- Recruitment of Japanese and Korean staff.- Individual staff development.- Working with multiple internal departments as well as external third party vendors. Key Achievements- Doubled cases handled per week.- Lowered Average wait time from 7-8 minutes to 1-2 minutes.- Implemented department escalation structure to streamline and quantify inter-departmental escalations.- Trained and introduced a streamlined service set up for the region. - Liaised with other departments to create the Apple Engineering lab including overall lab design. Show less

Managing a multinational team of 15 supporting the UK and Ireland consumer market for IOS products. Specific focus was taking a team of newly hired staff with a small core of tenured staff and building towards achieving all key KPIs as well as laying the foundations for future development and progression via coaching, training and up skilling.Key Responsibilities- Setting objectives and driving team performance in CSAT and all key metrics, ensuring our customer focus remains a… Show more Managing a multinational team of 15 supporting the UK and Ireland consumer market for IOS products. Specific focus was taking a team of newly hired staff with a small core of tenured staff and building towards achieving all key KPIs as well as laying the foundations for future development and progression via coaching, training and up skilling.Key Responsibilities- Setting objectives and driving team performance in CSAT and all key metrics, ensuring our customer focus remains a priority.- Manage advisors continued performance including metrics targets, absenteeism, time management etc.- Conducting weekly advisor check-ins and monthly one-to-one reviews.- Recruitment of Advisors for entry level positions in the company.- Liaising with other departments and language groups to ensure information, training and coaching ideas are shared to benefit the business as a whole. Presenting Quarterly business reviews to senior management.Key Achievements- Achieved the highest sales in the UK and Ireland department by month 2 with a newly formed team, achieved highest sales and highest customer satisfaction by month 3.- Project manager for Deloitte’s company rollout of iPhones in Holland and Belgium.- Trained Applecare trainers to improve overall training for new employees. Show less

Multi faceted role that included coaching of performance outliers, training development, training delivery and project management.Key Responsibilities- Assisting team managers in outlier management including performing call evaluations, one-to-one coaching and root cause analysis.- Delivering coaching classes for multiple support lines including English, French and German support.- Development and delivery of entry level training across all languages for IOS.Key… Show more Multi faceted role that included coaching of performance outliers, training development, training delivery and project management.Key Responsibilities- Assisting team managers in outlier management including performing call evaluations, one-to-one coaching and root cause analysis.- Delivering coaching classes for multiple support lines including English, French and German support.- Development and delivery of entry level training across all languages for IOS.Key Achievements- Winner of Directors Site award in the Apple Excellence Awards.- Coached in the set up of multiple third party vendor sites overseas. - Trained staff of Apple business partners such as Vodafone in multiple countries. - Liaised with all departments as project leader on multiple projects.- Assisted in developing coaching structure for EMEIA. Show less

Key Responsibilities Driving force behind company set up, expansion and day to day running. Artist relations, artist management and public relations. Organising local concerts and nationwide tours for Irish and international bands. Managing the entertainment of multiple venues for one of Ireland’s 4 provinces. Liaising with various organisations to develop bigger projects. Recruitment of localised staff in each region. Key Achievements Large… Show more Key Responsibilities Driving force behind company set up, expansion and day to day running. Artist relations, artist management and public relations. Organising local concerts and nationwide tours for Irish and international bands. Managing the entertainment of multiple venues for one of Ireland’s 4 provinces. Liaising with various organisations to develop bigger projects. Recruitment of localised staff in each region. Key Achievements Large success in multiple regions. Nationwide tours with International artists. Significant company expansion into new markets. Show less