Brenna E. Email & Phone Number

Seattle, Washington

I provide Tier II technical support to users of King County’s finance and human capital management enterprise systems: Oracle EBS R-12.1.3 and PeopleSoft 9.2. I utilize my knowledge of the systems, and unique agency user groups, to troubleshoot incidents, fulfill service requests, provide user education and customer service. I also gather the specific.

Seattle, Washington

Developed user guides, curriculum, and delivered training to over 500 end users during the successful conversion from a legacy mainframe systems (MSA) to PeopleSoft 9.0 HCM. Modules include: Workforce Administration, Time and Labor, Benefits, Position Management and Enterprise Learning. As well as EBS R-12 iProcurement and iExpense. Utilized traditional.

Seattle, Washington

Utilized the PeopleSoft HCM 9.0 to administer King County FSA, VEBA and COBRA plans for 10K+ employees. Utilized the benefits module, and the Summary Plan Description, to provide coverage information and troubleshoot enrollment and eligibility issues. Utilized PowerPoint and Go-to-Meeting webinars to conduct Open Enrollment education seminars county-wide.

Kirkland, WA

Conducted online and in-person training and technical support for Market Leader online CRM system. Conducted personalized coaching services focused on business growth, using internet marketing paradigms. Identified at-risk clients and actively re-engaged them through one-on-one coaching sessions and group training.

D/FW Airport, Texas

Provided training and technical support to account management, graphic design, and pagination systems users during enterprise software conversion project following the historic GTE/Bell Atlantic merger. Utilized Remedy Incident management to log and assign tickets and create status reports for management. Collaborated with Business and IT to prioritize and.