Brenna Fields Hayes Mba, Pmp, Mdiv Email & Phone Number

I am a results-driven Project Manager Expert with a robust track record and diverse background in process management, project management, customer advocacy and managerial support. I have a proven track record of successfully managing complex projects and driving customer satisfaction. Additionally, I am highly skilled at collaborating cross-functionally and leading and building teams to achieve business objectives. Possesses exceptional analytical, communication, problem-solving skills, and time management skills.I have the ability to handle difficult customer situations well, advocating on behalf of the client, to ensure all issues are resolved and that customer satisfaction is maintained or improved. I have been told on several occasions that my calming presence is an asset in a challenging environment. I've also had the opportunity to train newer team members, increasing their proficiency in project management and customer service. I've also mentored and coached PMP candidates to prepare them to take and pass the PMP exam. Key achievements as a seasoned project manager include: Achieving 9s and 10s on customer satisfaction surveys50% of my PMP mentees passing the PMP certification exam on the first attemptParticipation in RFP teams resulted in increase in signed contracts and closed business Lastly, I am proficient in many Microsoft products, including Office, Excel, PowerPoint, Publisher, Project, Teams, Word, Visio, and SharePoint. I have the ability to learn new systems and processes easily and quickly.Key Skills:Operating Systems: WindowsSoftware Applications: Acrobat Reader | Microsoft Office Products Excel | Outlook | Power Point | Project | Publisher | Visio | Word | Smartsheet | SharePointSoft Skills: Collaborator | Innovator | Team Builder | Team Leader | Problem Solver | Expert CommunicatorAreas of ExpertiseProject Management | Program Management | Coaching and Training | Schedule and Budget Management | Requirements Management

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  Senior Project Manager

  At&T

  May 1999 - Sep 2023 - Tampa, Florida, United States

  Results-driven Project Manager Expert with a robust track record and diverse background in process management, project management, customer advocacy and managerial support. Proven track record of successfully managing complex projects and driving customer satisfaction. Highly skilled at collaborating cross-functionally and leading and building teams to achieve business objectives. Possesses exceptional analytical, communication, problem-solving skills, and time management skills.•Developed talking points and participated in Request for Proposal (RFP) meetings representing Global Project Management organization to assist account executives during the sales process; resulted in increase in signed contracts and increased revenue.•Closely coordinated all installation activities with project team members in various countries (factoring in multiple time zone differences); resulted in more efficient project communication among external and internal teams.•Created and implemented additional communication methods (e.g., customized reports) for larger and more challenging projects; resulted in improved customer satisfaction and team collaboration.•Designed curriculum for training new team members and mentored new team members; resulted in faster team member proficiency (new team members able to support their own projects in approximately 6 weeks). Also provided feedback to management regarding when team members were ready to fully support projects.•Provided input to developers for improvement in internal systems; resulted in project managers able to perform job functions more efficiently.•Collaborated with other Project Managers in developing internal processes implementing project management methodologies across the organization; resulted in consistency in communication and documentation across all projects.•Volunteered with the ATT Project Management Network by mentoring PMP Candidates; resulted in 2 of my 4 mentees passing the PMP exam on the first attempt.