Brenna Jacobson Email & Phone Number

Colorado, United States

Louisville, Colorado, United States

Denver, Colorado, United States

• Technical Documentation
• Write, edit, and publish technical content, including user guides, support articles, and network diagrams for over 15 different cloud software products.
• Sent email communications for biweekly release notes, mandatory software updates, notification of policy changes, and information on beta programs.
• Created guidelines for documentation templates, release notes, and internal documentation request process.
• Wrote and edited UI text in collaboration… Show more Technical Documentation
• Wrote and edited UI text in collaboration with Product Designers.

• UX content writing
• Wrote content for internal UX framework website explaining the value of the UI framework.
• Collaborated with UX professional to ensure content accuracy and placement of content on webpage. Instructional writing
• Wrote answers to technical questions for an AI powered virtual assistant.
• Researched solution and wrote steps for solving the problem.
• Performed QA after my content was uploaded to the virtual assistant.Reference materials… Show more UX content writing

• UX content strategy
• Designed and created a UX toolkit to serve as a reference for new hires.
• Sketched user flows and wireframes then created a high-fidelity interactive prototype in Axure.
• Wrote and designed templates and guides with instructions for a range of UX documents including: business case analysis, content audits, use cases, observation procedures, testing methods, and usability testing.
• Re-designed several data visualizations… Show more UX content strategy
• Re-designed several data visualizations using Axure.

• Introduction to Technical Writing
• Taught sophomore level technical writing course
• Covered grammar, technical style, technical document design, writing technical documents, research methods, and graphically displaying technical data. Developmental Writing
• Taught freshman level developmental writing course
• Covered basic grammar, writing basic reports, and research methods.

• Read over 100 white papers.
• Identified and coded the call-to-action from each paper based on level of saliency.

M.A., Professional And Technical Communication, Gpa: 4.0

Coursework included: • Technical Editing • Principles of Technical Writing • Digital Content Strategy • Design and Development of Training.

Bachelor’S Degree, History Of Science, Technology, And Medicine

Activities and Societies: Alpha Phi Omega