Brenna Jacobson Email & Phone Number

Colorado, United States

Louisville, Colorado, United States

Denver, Colorado, United States

Technical Documentation• Write, edit, and publish technical content, including user guides, support articles, and network diagrams for over 15 different cloud software products. • Sent email communications for biweekly release notes, mandatory software updates, notification of policy changes, and information on beta programs. • Created guidelines for documentation templates, release notes, and internal documentation request process. • Wrote and edited UI text in collaboration… Show more Technical Documentation• Write, edit, and publish technical content, including user guides, support articles, and network diagrams for over 15 different cloud software products. • Sent email communications for biweekly release notes, mandatory software updates, notification of policy changes, and information on beta programs. • Created guidelines for documentation templates, release notes, and internal documentation request process. • Wrote and edited UI text in collaboration with Product Designers. • Conducted usability testing for documentation to identify areas to improve. Show less

UX content writing• Wrote content for internal UX framework website explaining the value of the UI framework. • Collaborated with UX professional to ensure content accuracy and placement of content on webpage. Instructional writing• Wrote answers to technical questions for an AI powered virtual assistant. • Researched solution and wrote steps for solving the problem. • Performed QA after my content was uploaded to the virtual assistant.Reference materials… Show more UX content writing• Wrote content for internal UX framework website explaining the value of the UI framework. • Collaborated with UX professional to ensure content accuracy and placement of content on webpage. Instructional writing• Wrote answers to technical questions for an AI powered virtual assistant. • Researched solution and wrote steps for solving the problem. • Performed QA after my content was uploaded to the virtual assistant.Reference materials • Created a set of reference materials using PowerPoint to educate others about Scaled Agile Framework and tips on how to integrate agile practices. • Designed slide layout and wrote content.SEO writing • Wrote over 50 meta descriptions for internal company webpages.• Created a template for writing an effective meta description.• Determined primary and secondary use cases for each webpage by consulting with SMEs.• Created a PowerPoint explaining all aspects of writing a meta description to be used by webpage authors. Knowledge articles• Wrote knowledge articles about technical devices/applications for a technical audience. • Entered the articles into ServiceNow.Technical guide• Wrote and designed a quick-start guide teaching Product Owners how to enter their knowledge articles into ServiceNow for publication. Style guide• Wrote a style guide to help associates write knowledge articles. • Published the style guide on Drupal based web page.Content marketing• Conducted a content inventory to determine what materials needed to be created in order to launch a knowledge article creation campaign.• Created an editorial calendar that defined each communication asset, it's purpose, audience, when it needed to be published, and who was responsible for creating it. • Wrote copy for marketing campaign landing page, promotional email, and designed a survey to be distributed post-launch to help measure campaign effectiveness. Show less

UX content strategy• Designed and created a UX toolkit to serve as a reference for new hires. • Sketched user flows and wireframes then created a high-fidelity interactive prototype in Axure.• Wrote and designed templates and guides with instructions for a range of UX documents including: business case analysis, content audits, use cases, observation procedures, testing methods, and usability testing scripts. Data visualizations• Re-designed several data visualizations… Show more UX content strategy• Designed and created a UX toolkit to serve as a reference for new hires. • Sketched user flows and wireframes then created a high-fidelity interactive prototype in Axure.• Wrote and designed templates and guides with instructions for a range of UX documents including: business case analysis, content audits, use cases, observation procedures, testing methods, and usability testing scripts. Data visualizations• Re-designed several data visualizations using Axure. • Conducted competitive analysis to determine how our competitors were displaying similar information and how I could create a superior design solution. • Presented results of my competitive analysis and explained the value of my design solutions to the marketing team. Conceptual design• Designed a progress indicator for a webpage.• Sketched user flows and wireframes.• Corresponded with business owners and developers to ensure my design solution met business needs. Show less

Introduction to Technical Writing• Taught sophomore level technical writing course• Covered grammar, technical style, technical document design, writing technical documents, research methods, and graphically displaying technical data. Developmental Writing• Taught freshman level developmental writing course• Covered basic grammar, writing basic reports, and research methods.

• Read over 100 white papers. • Identified and coded the call-to-action from each paper based on level of saliency.

M.A., Professional And Technical Communication, Gpa: 4.0

Coursework included: • Technical Editing • Principles of Technical Writing • Digital Content Strategy • Design and Development of Training.

Bachelor’S Degree, History Of Science, Technology, And Medicine

Activities and Societies: Alpha Phi Omega