Extensive use of ECI JobBOSS2 (fka E2 Shop System) to create Estimates, Quotes, Purchase Orders, and Orders. Creating and maintaining relationships with vendors and clients. Requesting quotes for materials on behalf of Estimator. Creating and maintaining individual quote folders in secure drive to ensure the accuracy and privacy of information. Monitoring multiple company emails for requests for quotes, purchase orders, material quotes, and client questions. Requesting quote feedback from customers and maintaining feedback repository. Document and version control; redacting confidential information as required. Troubleshooting minor problems with computers and office machinery; liaising with IT support to resolve major issues. Daily use of Microsoft Office Suite and Dropbox. Regular Windows user; comfortable on a Mac. General office duties as assigned.

Main hub of communication for 30-agent office; constant communication w/broker & agents by text & email. Entering & managing listings in RealComp & MiRealSource. Ordering property signs installed for listings. Setting & confirming appointments using ShowingTime Front Desk. Troubleshooting office machinery & minor computer errors. Receiving earnest money deposits and issuing receipts; keeping scrupulous record of earnest money deposits & returns. Intaking/creating deal files; assuring all correct, signed documents are received. Entering and managing current deals in BrokerWOLF (file & financial management software). “First check” for all closing docs before turning in to broker (ensuring all numbers correct, money received). Disbursing commission checks, overage checks, and referral checks. Liaising with building management to resolve issues with office, building, or grounds. Creating flyers and other promotional material. Onboarding new employees. Reporting weekly payroll to Paychex. Preparing office meeting agendas. Preparing and disbursing 1099s. Scheduling and routing showing appointments. All general office duties.

Answering multi-line phones. Greeting clients. Accepting and documenting earnest money deposits. Appointment setting for agents; contacting homeowners/tenants to discuss home availability for showings. Entering home listings into 2 MLSes to agents' and homeowners' specifications, and in accordance to regulations. Filing. Keeping blank documents stocked and available for agents. Sending "thank you" cards to agents from other offices. Scheduling conference rooms for closings. General office upkeep (refilling paper, watering plants, etc.) Unlocking/locking up office at beginning and end of work day.

Collect and enter confidential client information into MIS website and Access database. Organize and file client usage information collected from different entry points. Compile client information for the service center and submit a client flow chart each month. Organize Trade program paperwork. Assist in Employment Services as needed, registering clients for work on the Michigan Talent Bank website and uploading their information to the Unemployment Insurance Agency.

Collect and process the confidential information of up to 150 clients/day. Interact daily with Michigan government website to transfer secure information. Highly skilled in editing documents for grammar, spelling, and punctuation. Vast experience in high-volume reception and problem resolution. Set up to 50 appointments daily for Michigan's No Worker Left Behind program. Regularly explain government programs and grants to clients. Collect paperwork and determine clients' eligibility for training waivers. Research and propose new and helpful resources for clients and staff members. Excel in troubleshooting most minor problems with office computers; interact regularly with support technicians to resolve major computer problems. Some filing and data entry. Knowledge of basic office equipment (fax, copier, multi-line phones); assist clients in learning to use this equipment. Effectively organized and maintained a small career library. Communicate with other Michigan Works offices in order to share information beneficial to clients, including job leads, job fairs, and in-house recruitment visits.