Brenna Everson Email & Phone Number

Washington Dc-Baltimore Area

Salesforce Administrator for DC-based affordable housing services non-profit with 75+ employees. Project Examples: Planned and built new setups for two new teams to enter Salesforce; Manage FormAssembly forms and connectors; Adapt and troubleshoot environment when issues arise; Train teams on better use of the system.

Minneapolis, Minnesota, United States

PRG, Inc. is a small Twin Cities Nonprofit in homebuyer advising, homeownership advising and housing development. As an Operations and Communications Coordinator, I manage our client data including working within our CRM system HomeKeeper/Salesforce. I also manage all our external communications including the website, newsletter, social media and individual fundraising campaigns.

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

As a Salesforce Consultant, I work with Salesforce, FormAssembly, Apsona, and Conga to build, update or fix CRM systems of small Nonprofits. Project Examples: Both lead and assisted on several organizations' salesforce implementations; Created and configured NeighborWorks America's HSCP reporting pathway in four organizations' environments; created 500+ field survey for Community Land Trusts: built custom object and survey in Form Assembly.

Greater Minneapolis-St. Paul Area

As an Intercultural Organizational Consultant, I am licensed to administer the Intercultural Deleopment Inventory or IDI Assessment to teams or individuals.Minnesota Public Radio - 2018-2019Belwin Conservancy Staff and Board - 2020St. Croix Valley Foundation - 2020

Greater Minneapolis-St. Paul Area

Supported Podcast Director in creating new department’s policies and procedures. Managed shared team resources. Created platforms for better collaboration on current and new podcasts. • Developed and executed skill-sharing workshop series for podcasters, broadening team knowledge base and encouraging community building.• Managed first external call for podcast pitches, efficiently conducting 5 review rounds and identifying 2 finalists from 1.4K pitches.• Adapted team and company practice toward remote working needs, analyzing and acquiring online collaboration tools, producing online onboarding resources and team intranet space.

Greater Minneapolis-St. Paul Area

Produced solicitation and acknowledgement for major donor philanthropy. Executed member benefit programs for major donors: gifts, book circle, live events. Served as CRM team lead.• Designed on CRM data entry and organization protocol in Salesforce and led team training, resulting in clean data and better reporting.• Budgeted, planned and implemented all events consistently on budget and on schedule, delivering exceptional donor experiences (over 20 events per year).• Increased speed and accuracy of donor gift acknowledgements by working with stakeholders including finance, operations and reporting to streamline processes.

Greater Minneapolis-St. Paul Area

Scheduled and facilitated meetings and tracked projects for Minnesota Public Radio's Millennial Employee Resource Group. Served on committee that created "Mentorship Squared" program matching Millennials with Supervisors to create equal learning opportunities.

Greater Minneapolis-St. Paul Area

Provided exceptional customer service by promptly resolving member issues. Scheduled daily phone coverage to provide seamless employee transitions. Served as CRM team lead.• Initiated creation of training materials and trained all new employees, encouraging uniform practices and policies in CRM (Salesforce and Enterprise).• Improved donor data and reporting in Salesforce by analyzing and implementing new case category usage.

Greater Minneapolis-St. Paul Area

Led volunteer orientation including safety precautions. Managed site organization and bike inventory. Researched and recruited new volunteers.

Greater Minneapolis-St. Paul Area

Tracked advertising buys, plans, and efforts in Venue Cube. Wrote copy for advertising email blasts in Mail Chimp. Prepared marketing campaign settlements and reconciliations. Managed advertising ticket trade. Researched prospective contacts for marketing campaigns.

Greater Minneapolis-St. Paul Area

Managed communications for 550+ volunteers prior and during event. Coordinated volunteers for smaller projects leading up to the event. Initiated and managed promotional video project to showcase four 35th anniversary volunteers. Produced eight monthly newsletters to an audience of 8000+ using Vertical Response. Vetted hotels and band showcase venue spaces for Irish Fair Planner’s Conference 2015. Edited grant and award applications. Created social media promotions for the Fair prior and during event.

Decorah, Ia

Operated sound board and Smartcaster Broadcasting System.Trained in Adobe Audition and Audacity.On air hosted morning drive time.Wrote, edited, and recorded PSAs and other community announcements.Managed outreach to area non-profits for announcements.Created ‘Live at the Hotel Winneshiek’, a KPVL sponsored and recorded weekly jazz night at the Hotel Winneshiek.

Bachelor Of Arts (Ba), English/Writing Emphasis

Activities and Societies: PALS Youth Mentorship, Luther College Concert Band, Collegiate Choir, Philharmonia Orchestra

Irish Studies: History, Literature, Music

Semester Abroad