Karin Brennalt Email & Phone Number

Copenhagen, DK

Copenhagen, DK

Copenhagen Metropolitan Area

- Implementation of policies and procedures related to outsourcing and vendors activities;- Monitoring and evaluation of due diligence process associated with vendors and outsourcing arrangements through their life cycle;- Identification and mitigation of potential risks associated with outsourcing and vendors management;- Collaboration with internal.

Ballerup, Capital Region, Denmark

- Process redesign with aspiration of zero touch processes- Strategy execution incl. failure demand elimination- Technical solution migrations- Performance optimization- Utilize data analytics to gather insights and inform decision-making for process improvements- Analyze existing business processes to identify areas for improvement, efficiency gains, and.

Ballerup, Capital Region, Denmark

IT related task force project management, development and implementation. Includes direct reporting to top management, infrastructural changes, data research and analysis. Stakeholder management across business units and boards.Spearhead operational incident management initiatives, effectively resolving and minimizing disruptions to business.

Ballerup, Capital Region, Denmark

Overseeing and executing outsourcing of Nordic customer service to an outsourcing partner located across 3 sites. 250 FTEs covering 7 markets in 9 languages in the timespan of 6 months.Daily activities after success of outsourcing project included: Management of vendor operationsDaily management of OSP in the regionsResponsibility for regional.

Ballerup, Capital Region, Denmark

Unit: Merchant servicesSpecialties:- SAP(CRM and ERP) super user.- Trainer for team of Central Europe & Special Tasks- Compliance Specialist (Data Steward and GDPR)- Central Europe project lead for knowledge base, trainings, quality, system implementations.- Risma questionnaire and GDPR audit representative- Order handling and Account management for Poland.

Europe

Spearhead end-to-end operational planning and execution for a diverse range of events, including music festivals, sports events, and special occasions.Manage logistics, vendor relationships, and on-site coordination to ensure the flawless execution of events within budget and timelines.Collaborate with clients to understand their vision, customize event.

Europe

Training team manager at for various teams and festivals all over Europe.Duties involve: On-call manager, area manager, training and coaching of the staff, leading a team of team leaders, promoters or volunteer, serving the best customer service available, running transnational tasks, management, budgeting, sales, operations management, project management.

Europe

Team leading at various festivals all over Europe. Duties: Leading a team of promoters or volunteer, running transactional tasks, on-site management, sales, coaching, operations management, project management, stock control

Ballerup, Capital Region, Denmark

Daily tasks will be covering all areas of Nets Baltic merchant service value chain. Guiding our customers through our application process, as well as helping them with daily business, once they become customers. Our support is our customers lifeline in all matters relating to their credit card transactions and terminals. There is a big variety of tasks.

Bucharest, Romania

Team leading for the General Motors / Onstar project.Lead and manage day-to-day operations of in-vehicle telematics services, ensuring seamless delivery of services to clients.Oversee BPO operations, including customer support, technical assistance, and service fulfillment, while maintaining high levels of customer satisfaction.Develop and implement.

Tallinn, Harjumaa, Estonia

Duties: Marketing assistant, social media marketing, SEO and content writing, training of new agents, coaching, daily statistic and analytics, green office ambassador, poker reporting, chat hosting, translating, English and Estonian copy-writing, customer and technical support.Transitioned external BPO to internal in-house Customer Support.

Roskilde, Denmark

Student assistant at the administration and international office.Duties: Administrating documents, consultation of students, acceptance of new students, the examiner on exams, budgeting, operational management, secretarial tasks, lecturer, recruitment.

Copenhagen, Capital Region, Denmark

Customer support in Estonian, Russian and English for a gambling industry client. Chat hosting, ticket handling, inbound calls including numerous back office tasks. Short employment due to movement of BPO services to in-house customer support of the client. My participation included training and preparation of the new hires.

Tallinn, Estonia

Consultation and mentoring for student planning or studying abroad.Duties: Resolving inquires with universities, consultation of students, representing at fairs, lectures at seminars, inquires from both customers and businesses, marketing planning, budgeting, mentoring, operational management, recruitment, interviewing and language test examination.

Tallinn, Estonia

Customer service provided for Tele2.Duties: Training of new representatives, consultation, warranty department, customer feedback, customer satisfaction, inbound inquiries, compiling documents and handling the database, handling invoices.

Bachelor Of Business Administration - Bba, International Sales And Marketing

Activities and Societies: Marketing, Economics, Business Law, Communication, Organization and Management, Innovation and Creativity.

Associate'S Degree, Marketing/Marketing Management

Activities and Societies: Marketing Economics Business Law Communication, Organization and Management Innovation and Creativity.