Karin Brennalt Email & Phone Number

Copenhagen, Dk

Copenhagen, Dk

Copenhagen Metropolitan Area

- Implementation of policies and procedures related to outsourcing and vendors activities;- Monitoring and evaluation of due diligence process associated with vendors and outsourcing arrangements through their life cycle;- Identification and mitigation of potential risks associated with outsourcing and vendors management;- Collaboration with internal stakeholders across business units to ensure effective compliance with regulatory requirements;- Ownership of the outsourcing and vendors register to ensure compliance with the relevant legislation;- Support for the Head of Regulation and Risk in Enterprise Foundation in the delivery of Outsourcing and Vendors program activities across the year.Accessing criticality of processes.Support implementation of the Saxo Bank Group’s risk management, risk control and valuation control framework including risk governance and risk appetite.Coordinating and driving completion of risk & control self-assessments, BCM, critical outsourcing and event management. To oversee and deliver operational management information that can be used to track non-financial risk performanceTo ensure high quality reviews of control standards and their implementation.To drive, promote and monitor continuous improvement in the Risk Culture across responsible areaCooperating with 2LoD Non-Financial Risk Management team in order to ensure effective implementation of the Non-Financial Risk Management Framework and develop integrated risk solutions across the firm

Ballerup, Capital Region, Denmark

- Process redesign with aspiration of zero touch processes- Strategy execution incl. failure demand elimination- Technical solution migrations- Performance optimization- Utilize data analytics to gather insights and inform decision-making for process improvements- Analyze existing business processes to identify areas for improvement, efficiency gains, and cost savings.

Ballerup, Capital Region, Denmark

IT related task force project management, development and implementation. Includes direct reporting to top management, infrastructural changes, data research and analysis. Stakeholder management across business units and boards.Spearhead operational incident management initiatives, effectively resolving and minimizing disruptions to business operations.Develop and implement streamlined processes for fintech and payment systems, optimizing efficiency and ensuring compliance with industry standards.Collaborate with cross-functional teams to design and execute strategic plans that drive operational excellence and improve overall organizational performance.Proactively identify and mitigate operational risks, ensuring the integrity and security of financial transactions.Lead stakeholder management efforts, fostering positive relationships with clients, partners, and internal teams to drive collaborative success.Successfully led the resolution of critical incidents, reducing downtime and enhancing overall system reliability.Implemented a comprehensive incident response plan, resulting in a reduction in incident recurrence.Developed and executed a stakeholder engagement strategy, leading to increased client satisfaction and retention rates.

Ballerup, Capital Region, Denmark

Overseeing and executing outsourcing of Nordic customer service to an outsourcing partner located across 3 sites. 250 FTEs covering 7 markets in 9 languages in the timespan of 6 months.Daily activities after success of outsourcing project included: Management of vendor operationsDaily management of OSP in the regionsResponsibility for regional KPIsForecasting, monitoring and reporting process and resultsImplementation/change of servicesRegional budgetLocal support of OSP- Liaison partner to Nets internal customer support departments in the regions- Quality monitoring assurance

Ballerup, Capital Region, Denmark

Unit: Merchant servicesSpecialties:- SAP(CRM and ERP) super user.- Trainer for team of Central Europe & Special Tasks- Compliance Specialist (Data Steward and GDPR)- Central Europe project lead for knowledge base, trainings, quality, system implementations.- Risma questionnaire and GDPR audit representative- Order handling and Account management for Poland - Quality analytics and checks, tests- Handling training material and building a training plan- Updating and maintaining the knowledge base- Reporting - Supply chain - AMEX issuing account management support - Large Key Account management- Merchant and market due diligence

Europe

Spearhead end-to-end operational planning and execution for a diverse range of events, including music festivals, sports events, and special occasions.Manage logistics, vendor relationships, and on-site coordination to ensure the flawless execution of events within budget and timelines.Collaborate with clients to understand their vision, customize event plans, and deliver experiences that surpass expectations.Implement strategic solutions for optimizing event workflows, enhancing efficiency, and minimizing risks.Lead and motivate cross-functional teams to achieve event objectives and maintain high standards of excellence.

Europe

Training team manager at for various teams and festivals all over Europe.Duties involve: On-call manager, area manager, training and coaching of the staff, leading a team of team leaders, promoters or volunteer, serving the best customer service available, running transnational tasks, management, budgeting, sales, operations management, project management, stock control, scheduling

Europe

Team leading at various festivals all over Europe. Duties: Leading a team of promoters or volunteer, running transactional tasks, on-site management, sales, coaching, operations management, project management, stock control

Ballerup, Capital Region, Denmark

Daily tasks will be covering all areas of Nets Baltic merchant service value chain. Guiding our customers through our application process, as well as helping them with daily business, once they become customers. Our support is our customers lifeline in all matters relating to their credit card transactions and terminals. There is a big variety of tasks, both of administrative, back office tasks, implementations and sales.

Bucharest, Romania

Team leading for the General Motors / Onstar project.Lead and manage day-to-day operations of in-vehicle telematics services, ensuring seamless delivery of services to clients.Oversee BPO operations, including customer support, technical assistance, and service fulfillment, while maintaining high levels of customer satisfaction.Develop and implement strategies to optimize operational workflows, improve efficiency, and meet service level agreements.Collaborate with cross-functional teams to integrate new technologies and enhance service offerings.Conduct performance analyses, identify areas for improvement, and implement process enhancements to drive operational excellence.Successfully implemented process improvements that resulted in increase in customer satisfaction and revenue increase.Led initiatives to enhance customer service, resulting in a improvement in employee satisfaction scores.Streamlined BPO operations, reducing response times and improving overall service delivery.

Tallinn, Harjumaa, Estonia

Duties: Marketing assistant, social media marketing, SEO and content writing, training of new agents, coaching, daily statistic and analytics, green office ambassador, poker reporting, chat hosting, translating, English and Estonian copy-writing, customer and technical support.Transitioned external BPO to internal in-house Customer Support.

Roskilde, Denmark

Student assistant at the administration and international office.Duties: Administrating documents, consultation of students, acceptance of new students, the examiner on exams, budgeting, operational management, secretarial tasks, lecturer, recruitment.

Copenhagen, Capital Region, Denmark

Customer support in Estonian, Russian and English for a gambling industry client. Chat hosting, ticket handling, inbound calls including numerous back office tasks. Short employment due to movement of BPO services to in-house customer support of the client. My participation included training and preparation of the new hires.

Tallinn, Estonia

Consultation and mentoring for student planning or studying abroad.Duties: Resolving inquires with universities, consultation of students, representing at fairs, lectures at seminars, inquires from both customers and businesses, marketing planning, budgeting, mentoring, operational management, recruitment, interviewing and language test examination.

Tallinn, Estonia

Customer service provided for Tele2.Duties: Training of new representatives, consultation, warranty department, customer feedback, customer satisfaction, inbound inquiries, compiling documents and handling the database, handling invoices.

Bachelor Of Business Administration - Bba, International Sales And Marketing

Activities and Societies: Marketing, Economics, Business Law, Communication, Organization and Management, Innovation and Creativity.

Associate'S Degree, Marketing/Marketing Management

Activities and Societies: Marketing Economics Business Law Communication, Organization and Management Innovation and Creativity.