Brennan Schaefer Email & Phone Number

Houston, Texas, United States

• Developed the contract and accounting module for a major client’s digital platform, contributing to the success of a$300MM+ project.
• Restructured a clients Conversational Design Library, unifying Library Standards, eliminating redundant entries, and utilizingindustry best practices. Documented templates and processes to grow the library in the.
• Conduct Stakeholder interviews identifying pain-points, redundancies, and gaps. Analyze client practices and compareagainst industry best practices.
• Gather, communicate, verify, and demonstrate business requirements. Prepare and propose solutions for stakeholders togather feedback.

Houston, Texas

• Take a data driven approach to identifying product gaps and generate new ideas to improve product capabilities; design, implement, and support product feature and functionality changes; create, prioritize, and manage.
• Increased usage of a product feature by 175% across the user base by redesigning said feature
• Reduced returns of incorrect part fitment by 36%
• Successfully launched major billable features, overseeing from design to customer-wide acceptance
• Led product recoding efforts from Flash to HTML5

Katy, Texas

Competition barbecue team traveling across Texas and catering the greater Houston area.

• INSIDE PRODUCT SALES REPRESENTATIVEEducated customers about products and features; liaised between customers, engineers, and manufacturing; performed inventory audits and addressed discrepancies; designed sales and.
• Responsible for a $130,000 increase in revenue
• Set up and managed Salesforce and Zoho Customer Relationship Management (CRM) systems
• Built product prototypes for tradeshows

• WORKFORCE ANALYST Monitored and analyzed operational efficiency of all call center departments; developed forecasts, built schedules, and implemented analytics to meet SLAs and achieve efficiency goals; liaised with.
• Decreased dropped calls by 35% with scheduling improvements
• Designed and implemented efficient analytics system adopted by the entire call centerCUSTOMER SERVICE REPRESENTATIVEProvided high quality customer service; resolved all customer concerns via phone and email; and.
• Consistently in the top five for department performance
• Exclusively trusted with high profile cases due to success with sensitive issuesADMINISTRATIVE LEADTrained and evaluated staff, providing performance feedback, and gathered and disseminated presentation information to.

Babins' Seafood