Melissa Brennan Email & Phone Number

Sheffield, United Kingdom

Chesterfield, Derbyshire, United Kingdom

Rotherham

• Providing an excellent customer experience throughout the sales process for UK and international retailers, international distributors and also webshop consumers..
• Duties include raising quotations, liaising with warehouse colleagues for order preparation, raising invoices, creating export documentation, organising freight collection, and after-sales care.

Rotherham

• Worked as a team member to consistently provide exceptional customer service.
• Processed deliveries and assured all necessary paperwork was completed accurately.
• Dealt with external customer and colleague requests via telephone.
• Helped to meet sales targets by ensuring customers were made aware of special promotions.

Spain

• Delivered conversation lessons to groups of students and presented on various challenging topics.
• Planned activities and produced resources to help students with their language learning, such as worksheets, role-plays and presentations.

Rotherham

• Developed high level customer care skills and the ability to work efficiently under pressure through working in a busy environment.
• Trained in Customer Service desk duties, such as processing payments, issuing refunds and answering the telephone.
• Supported the training of new staff on the tills and with shop floor procedures.

Bachelor Of Arts (Ba), Hispanic Studies, 2:1

The course covered a broad range of subjects including Spanish and Portuguese language as well as modules regarding history, literature.

Education record