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Brenna S. Email & Phone Number
Team Lead CX Operations
at
hims & hers
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Team Lead CX Operations
Location
San Antonio, Texas, United States
Company size
Who is Brenna S.? Overview
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Quick answer
Brenna S. is listed as Team Lead CX Operations at hims & hers, a company with 1680 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Brenna S..
Brenna S. previously worked as Team Lead at Hims & Hers and Customer Advocate II at Carvana. Brenna S. holds Associate Of Arts And Sciences - Aas, Applied Science from Fullerton College.
Company email context
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hims & hers
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Profile bio
About Brenna S.
I am a seasoned customer service expert with 10+ years of team leadership and revenue growth experience in the retail sector. Recognized for demonstrating a natural aptitude for brand representation, as well as for problem solving and process improvement, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include performance evaluation, logistical management, market research, and software literacy. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, data analysis, project management and resource management to support efficiency and maximum returns. Currently, I am a Customer Service Representative with HIMS Inc. In this position, I provide superior customer service while overseeing a minimum of 80 client escalations or questions on a daily basis. I ensure compliance with all relevant protocols and regulations, including HIPAA laws. In addition, I regularly achieve and surpass KPIs, including positive customer feedback, minimal errors, and high sales volume.Colleagues describe me as a progressive, driven, down-to-earth, technical and knowledgeable expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
Current workplace
Brenna S.'s current company
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Hims & Hers
6 roles
Brenna S. work experience
A career timeline built from the work history available for this profile.
Team Lead
Current- Offer superior customer service via an online experience for a multimillion dollar health and wellness brand.- Handle a minimum of 80 client escalations or questions on a daily basis.- Maintain a strong working knowledge of email, live chat, concierge, Zendesk, EMR, G-Suite, Slack, Jira, Guru, Zoom, and Internal CX dashboard.- Uphold HIPAA compliance.
Sep 2022 - Present
Customer Advocate Ii
- Served as lead market trainer, providing education on cultural acclimation, general job duties, ongoing growth, mentoring, and onboarding of all new hires in the market.- Supervised the first impressions team, handling customer escalations in a timely and professional manner.- Acted as shift lead for 12 customer advocates, and direct manager for all new.
Sep 2020 - Aug 2022
Customer Advocate I
- Served as a market/brand representative in all public-facing capacities.- Handled direct delivery of vehicle purchases to customers.- Performed data analysis of market-specific clients to drive sales strategy.- Carefully documented all customer activities, information, and transactions.- Assisted with vehicle registrations and DOT paperwork, as well as.
Mar 2019 - Sep 2020
Assistant Store Manager
- Spearheaded store operations, including team leadership, inventory management, scheduling, product launches, marketing, and seasonal promotions.- Conducted sales prospecting to generate new business, leading to a 20% growth in business.- Developed and maintained an elevated in-store environment to deliver exceptional customer experience.- Created.
Nov 2013 - May 2020
Customer Service Supervisor, Seasonal
- Served as shift lead supervising 10 customer service agents.- Drafted multiple reports, including NPS reports and customer service team reports.- Handled data entry by accurately inputting customer information into the company database.- Carefully recorded all client inquiries or complaints.- Fielded and resolved client issues in a professional and.
Nov 2012 - Jan 2017
1 education record
Brenna S. education
FAQ
Frequently asked questions about Brenna S.
Quick answers generated from the profile data available on this page.
What company does Brenna S. work for?
Brenna S. works for hims & hers.
What is Brenna S.'s role at hims & hers?
Brenna S. is listed as Team Lead CX Operations at hims & hers.
Where is Brenna S. based?
Brenna S. is based in San Antonio, Texas, United States while working with hims & hers.
What companies has Brenna S. worked for?
Brenna S. has worked for Hims & Hers, Carvana, Ups, and Houdini Wine Country Gift Baskets.
How can I contact Brenna S.?
You can use AeroLeads to view verified contact signals for Brenna S. at hims & hers, including work email, phone, and LinkedIn data when available.
What schools did Brenna S. attend?
Brenna S. holds Associate Of Arts And Sciences - Aas, Applied Science from Fullerton College.
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