Brenna Traynor Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Employed user research methodologies (interviews, surveys, diary studies) to gather insights for diverse agency clients. Developed research reports (detailed findings and recommendations, personas, journey maps) that informed business decisions on over 150 projects. Presented research findings to internal teams and clients, influencing product decisions and design direction.• Focused on complex studies and discovery/foundational research with diverse populations.• Contributed to raising the employee belonging score to 95% by founding RainbowLab, AnswerLab's LGBTQIA+ employee resource group (ERG).• Leader of AnswerLab's Giving Back research program. (http://www.answerlab.com/hcw)• Human centered, ethical research approach, specializing in LGBTQIA+ populations.• Completed projects domestically (US) and internationally (Europe, Asia, Central America, South America).

Greater Los Angeles Area

Covina, Ca

• Lead a team of associate researchers• Collaborated closely with designers and multiple teams across the organization, to identify and prioritize research topics in a fast-paced environment.• Determined approach and conducts research; from strategic discovery to full evaluation of design decisions. • Synthesized feedback, generated insights, and provided actionable design recommendations.• Shared research findings with smaller functional teams as well as the company at-large by creating compelling, impactful reports and presentations.• Worked collaboratively with product managers to assess larger user trends and determine future strategies and needs.

Irvine, Ca

Higher education math digital product manager, business and platform.• Lead user research on full platform integration/redesign• Shipped award winning, innovative AI reporting software

Orange County, California Area

• Shipped a new student software• Shipped accessibility compliant student software• Researched award winning, innovative AI reporting software• Collaborate across teams to determine research needs; work with multi-disciplinary teams to facilitate roadmaps and agendas; create plans that meet needs of TPMs, BPMs, Agile teams, UX designers, engineers/developers, and other stakeholders.• Oversee research projects end-to-end; create test plans, recruit participants, run tests, synthesize results, create reports and make recommendations to project team based on findings.• Recommend appropriate research methodologies depending on project objectives.• Present insightful and actionable findings in meaningful reports that tell a data-driven story about the user. Deliver reports effectively, e.g. simple email or give a presentation for large number of team members.• Conduct lab-style usability tests, rapid iteration usability tests, beta testing, focus groups, and participant observation. Conduct sessions in-house, in the field, remotely, and unmoderated online testing.• Design and analyze surveys and screeners.• Develop and implement personas and journey maps. • Conduct accessibility research. On-site and remote usability tests with participants who are visually impaired or blind. • Proficient in Morae, Confluence, Jira, and userzoom.com.• Maintain expert knowledge of ALEKS and other MHE products including SmartBook and Connect.

Orange County, California Area

• Engage with customers via email support tickets and over the phone.• Expert knowledge of ALEKS, artificial intelligence math and chemistry software.• Troubleshoot PC and Mac issues, including Java, Shockwave, and other plug-ins and programs.• Operate CRM system to manage accounts and assist sales representatives, students, K-12 teachers, and higher education professors.

Orange County, California Area

• Utilized product knowledge to educate and broaden potential customer base; held consistent top sales; stocked and merchandised product; retail sale of product.• Developed business strategies.• Bartended and waitressed; possessed working knowledge of brewing process.

Costa Mesa, Ca

• Instructed and built curriculum for all dance classes ages 2-6; taught ballet and lyrical classes for ages 6-adult.• Used strong personality and motivational speaking to unite children into a competitive team; choreographed award winning competition dances.• Created, promoted, and ran day camp program; collaborated with departmental directors to create unique day camp experience; increased camp enrollment by 300%, scheduled and delegated camper groups and tasks to 10+ employees.

Bachelor’S Degree, Anthropology, Gpa: 3.6

Activities and Societies: President of the Anthropology Student Association, Ambassador for the Department of AnthropologyMinor.

Anthropology, Dance