Brenna Traynor Email & Phone Number

Los Angeles Metropolitan Area

• Employed user research methodologies (interviews, surveys, diary studies) to gather insights for diverse agency clients. Developed research reports (detailed findings and recommendations, personas, journey maps) that.
• Focused on complex studies and discovery/foundational research with diverse populations.
• Contributed to raising the employee belonging score to 95% by founding RainbowLab, AnswerLab's LGBTQIA+ employee resource group (ERG).
• Leader of AnswerLab's Giving Back research program. (http://www.answerlab.com/hcw)
• Human centered, ethical research approach, specializing in LGBTQIA+ populations.
• Completed projects domestically (US) and internationally (Europe, Asia, Central America, South America).

Greater Los Angeles Area

Covina, CA

• Lead a team of associate researchers
• Collaborated closely with designers and multiple teams across the organization, to identify and prioritize research topics in a fast-paced environment.
• Determined approach and conducts research; from strategic discovery to full evaluation of design decisions.
• Synthesized feedback, generated insights, and provided actionable design recommendations.
• Shared research findings with smaller functional teams as well as the company at-large by creating compelling, impactful reports and presentations.
• Worked collaboratively with product managers to assess larger user trends and determine future strategies and needs.

Irvine, CA

• Higher education math digital product manager, business and platform.
• Lead user research on full platform integration/redesign
• Shipped award winning, innovative AI reporting software

Orange County, California Area

• Shipped a new student software
• Shipped accessibility compliant student software
• Researched award winning, innovative AI reporting software
• Collaborate across teams to determine research needs; work with multi-disciplinary teams to facilitate roadmaps and agendas; create plans that meet needs of TPMs, BPMs, Agile teams, UX designers, engineers/developers.
• Oversee research projects end-to-end; create test plans, recruit participants, run tests, synthesize results, create reports and make recommendations to project team based on findings.
• Recommend appropriate research methodologies depending on project objectives.

Orange County, California Area

• Engage with customers via email support tickets and over the phone.
• Expert knowledge of ALEKS, artificial intelligence math and chemistry software.
• Troubleshoot PC and Mac issues, including Java, Shockwave, and other plug-ins and programs.
• Operate CRM system to manage accounts and assist sales representatives, students, K-12 teachers, and higher education professors.

Orange County, California Area

• Utilized product knowledge to educate and broaden potential customer base; held consistent top sales; stocked and merchandised product; retail sale of product.
• Developed business strategies.
• Bartended and waitressed; possessed working knowledge of brewing process.

Costa Mesa, CA

• Instructed and built curriculum for all dance classes ages 2-6; taught ballet and lyrical classes for ages 6-adult.
• Used strong personality and motivational speaking to unite children into a competitive team; choreographed award winning competition dances.
• Created, promoted, and ran day camp program; collaborated with departmental directors to create unique day camp experience; increased camp enrollment by 300%, scheduled and delegated camper groups and tasks to 10+.

Bachelor’S Degree, Anthropology, Gpa: 3.6

Activities and Societies: President of the Anthropology Student Association, Ambassador for the Department of AnthropologyMinor in.

Anthropology, Dance