Brenda Pereira Email & Phone Number

Arnhem, Gelderland, Netherlands

• Managing and tracking customer orders, shipments, and payments through Salesforce, ensuring smooth and timely delivery. • Supporting marketing initiatives by identifying key products and target markets, contributing to strategic sourcing decisions. • Engaging with customers across multiple channels, utilizing tools like cold calling, online platforms, and targeted promotional campaigns. • Providing exceptional customer service to a global client base, ensuring satisfaction and long-term relationships.

Arnhem, Gelderland, Netherlands

Caxias Do Sul, Rio Grande Do Sul, Brazil

• Negotiated a 15% reduction in supplier costs, leading to significant cost savings and improved budget management.• Coordinated monthly procurement schedules to align with delivery and logistics timelines, optimizing supply chain performance and reducing lead times.• Implemented an effective batch management system for factory-imported goods, enhancing inventory tracking, accuracy, and overall operational efficiency.• Contributed to the development of products, helping to diversify the product portfolio and meet evolving consumer demands.

Caxias Do Sul, Rio Grande Do Sul, Brasil

• Efficiently managed documentation processes, including quotations, invoicing, and contracts, ensuring accuracy and compliance throughout the supply chain.• Optimized quality control procedures, resulting in a 20% reduction in long-term claims and enhancing product reliability.• Oversaw the end-to-end order fulfillment process, from initiating purchase orders to ensuring timely delivery at the final destination, maintaining exceptional supply chain operations.• Led negotiations with customers and international suppliers, effectively resolving challenges and securing optimal outcomes for all stakeholders.• Served as the first point of contact between the company and customers, ensuring exemplary customer care by adeptly addressing inquiries and elucidating solution alternatives.

Caxias Do Sul E Região, Brasil

• Managed approximately 50 orders per month, overseeing document issuance, coordinating payment schedules, aligning delivery deadlines with suppliers, and handling shipment logistics and customs clearance processes.• Evaluated delivery options to optimize both timeliness and cost-effectiveness, ensuring efficient and cost-saving transportation solutions.• Accurately processed purchase order adjustments and cancellations within the ERP system, maintaining precise and up-to-date records.• Saved USD 17,000 in maritime freight costs by conducting thorough market research and implementing strategic shipment planning.

Caxias Do Sul E Região, Brasil

• Autonomously addressed customer inquiries through diverse channels including phone, email, chat, and reception desk, guaranteeing prompt and precise resolution of issues.• Management of social media accounts, creating compelling content and promptly responding to feedback, while transmitting pertinent information to the relevant departments.