Brennen Vega

Brennen Vega Email and Phone Number

Operations, Customer Relations Management, Production @
Brennen Vega's Location
San Francisco Bay Area, United States
Brennen Vega's Contact Details

Brennen Vega personal email

About Brennen Vega

Expertise in customer relations, operations and production. With backgrounds in the video game industries and consumer services, I have handled a well rounded consumer base servicing both internal and external clients.

Brennen Vega's Current Company Details
Next Level Business Solutions

Next Level Business Solutions

Operations, Customer Relations Management, Production
Brennen Vega Work Experience Details
  • Next Level Business Solutions
    Customer Service Manager
    Next Level Business Solutions Oct 2010 - Present
    San Jose, Ca
    Responsible for overseeing all phases of development for customer relations projects from the concept phase through implementation. Identification, selection, negotiation and ongoing management of external business partnersto ensure high quality games customer service deliverables. Manament of a team of customer relations employees, at various levels, maintains oversight of all projects handled by junior staff for identification and communication of product goals, project progress, quality, and any risks. Manages project communication and reporting with executive management, as well as external stakeholders.Linkage with marketing to position products effectively with consumers and retailers. Reviews and approves project milestones and related payments.
  • One Spear Entertainment
    Director Of Operations/ Sr. Producer/ Creative Assst.
    One Spear Entertainment Oct 2011 - Apr 2012
    Palo Alto, Ca
    Establish game design and story wireframes;Define milestone dates and requirements;Create and prioritize a task schedule that correctly accounts for milestone requirements, dependencies, and other constraints;Identify project risks and help create solutions;Manage and participate in internal reviews and facilitate external reviews of documentation, assets, and playable builds;Full cycle gaming production and development;Operations and CRM reporting;Develop CRM tactics and reportables;Business ventures future planning
  • Vector Entertainment, Inc
    Operations And Customer Relations Manager
    Vector Entertainment, Inc Feb 2009 - Jul 2010
    San Francisco, Ca
    Customer Relations lead for day to day operations of a VC backed PC video-game start up;Helped drive 1.45MM unique visitors and 300,000 registered users to the game;Managed grass-roots marketing via forums, blogging, and customer outreach;Automated Google Analytics reports, marketing and new program implementations;Implemented and managed HighRise HQ, for sales and operations; Conduit Toolbar; Parature, for customer service; and Crisp Thinking for online user moderation;Orchestrated a highly successful virtual, viral contest resulting in increased traffic and product visibility;Creation and management of social networking tools for brand management
  • In Game Advertising (Iga)
    Producer
    In Game Advertising (Iga) Aug 2008 - Dec 2008
    Redwood City, Ca
    Project management of and with: Developers, QA, Marketing, and Sales for progress, development and concerns; Acquired video feeds of advertised product per vendor specifications; Business development evaluations for potential in game advertising of various media gaming, i.e.: console, PC, online; Obtaining screenshots of advertisements and game play through pre-production and post-release products; Relaying and assuring accurate ratio ad specifications
  • Atari, Inc
    Crm Manager/Project Manager
    Atari, Inc Apr 2006 - Aug 2008
    Manhattan, Ny
    Project Management:For all game pre-release meetings with QA, Producers, Marketing, and Manufacturing;Develop, manage and maintain ongoing production projects for current and future releases with vendors and developers;Business partner with Business Development, Product Development, Marketing, Sales and Manufacturing for the release of 25 titles annually;CRM:Developed and implemented a technology strategy for customer interaction utilizing SalesForce CRM tool;Supported over 1,000 current and archived titles while responding to over 180,000 customer inquiries annuallyMarketingProvide strategic support for ongoing Marketing, PR and Sales demonstrations and project reviews;Facilitate timely and effective delivery of creative services materials and managing project deadlines;Demonstrating and presenting games for media, i.e. TV and print ads, and retail
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  • E-Works For Atari, Inc
    Quality Assurance Tester
    E-Works For Atari, Inc May 2005 - Nov 2005
    Sunnyvale, Ca
    Quality assurance testing and information management for clients Atari and Shiny Entertainment Led development sessions for play and re-play value, authenticity of play and relevance to games and levels
  • Acclaim Entertainment
    Customer Service Manager/Marketing Specialist
    Acclaim Entertainment Apr 1994 - Aug 2004
    Glen Cove, Ny
    Managed creative processes for the pre-production phase of over 100 titles acting as a bridge between creative development and full production;Facilitated and enforced timelines and budget constraints to drive game completion;Ensured approved plans product or product line encompassed content, characters, continuity, technology, and market positioning;Managed focus group vendors and projects;Collaborated with Quality Assurance, Marketing, Legal, Finance, Sales on all assigned titles for ESRB compliance, game play/replay value and various other aspects of the development process
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Brennen Vega Skills

Video Games Game Design Salesforce.com Game Development Video Game Production Google Analytics Crm Customer Service Management Marketing Social Networking Start Ups Google Adwords Online Gaming Project Management Social Games Xbox 360 High Rise Casual Games Creative Direction Monetization Product Development Quality Assurance Video Game Design Video Game Development Customer Relations Brand Development Brand Management Public Relations Software Documentation

Brennen Vega Education Details

  • Lehman High School
    Lehman High School

Frequently Asked Questions about Brennen Vega

What company does Brennen Vega work for?

Brennen Vega works for Next Level Business Solutions

What is Brennen Vega's role at the current company?

Brennen Vega's current role is Operations, Customer Relations Management, Production.

What is Brennen Vega's email address?

Brennen Vega's email address is ja****@****ail.com

What schools did Brennen Vega attend?

Brennen Vega attended Lehman High School.

What skills is Brennen Vega known for?

Brennen Vega has skills like Video Games, Game Design, Salesforce.com, Game Development, Video Game Production, Google Analytics, Crm, Customer Service, Management, Marketing, Social Networking, Start Ups.

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