Nicole Brenner Email & Phone Number

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

• Work closely with product teams across the HubSpot content platform to understand user behaviors and inform the product design process• Execute range of qualitative and quantitative research studies from start to finish, including identifying goals, creating study plans, recruiting, moderating, analyzing, and presenting findings

Cambridge, Massachusetts, Us

Provided customer support with product fluency and issue reporting via phones, web, and social media-Strong problem-solving and analytical skills-Triaged customer feedback and pain-points to the engineering and product team-Skilled at evaluating technical problems and generating solutions suite requiring working knowledge of HTML, CSS, HubSpot Markup Language (HubL), DNS, Salesforce, JIRA, REST APIs.-Assisted in launch and moderation of public facing community forum for free users of Sales and CRM product -Improved self-service capabilities for users in the HubSpot Community through moderating and contributing to topics in forum-Created content for "Inbound Sales Best Practices" board-Lead project that analyzed qualitative and quantitative data to asses methods for increasing acquisition and engagement of users on platformInbound Social Command Center, Brand and Buzz Community Manager (2017)-Monitor and moderate HubSpot's Facebook community of 1.5 million fans-Engage with users on live stream, videos, photos and text posts through likes and comments Q1 2016 Champanger Award2017 Summer Contest - Tier 1 Winner for performance and productivity (512 cases, 183% throughput, 74 NPS)

Burlington, Massachusetts, Us

-Solicitation and strategic planning of $300,000 federal grant program to assist defense-dependent business in MA-Oversee recipients of 2015 Manufacturing Grant program their relevant projects-Communicate between member companies and SBANE to provide optimal member experience-Maintain social media platforms and communication

Middletown, Ct, Us

• Facilitated changes to university policy regarding sexual assault and impact on campus climate• Acted as liaison between 3,000 person student body and university administration

Middletown, Ct, Us

• Manage registration and resources for 300+ student groups on campus• Led 6-student committee, and oversee 2 subcommittees (total: 16 people) focused on communitybuilding

Middletown, Ct, Us

•Influenced University academic policy as one of two student representatives on the Educational Policy Committee•Contributed to planning and relocation of the Davidson Art Library Collection•Advocated for the successful adoption of a 2014 Winter Session pilot program

Washington, District Of Columbia, Us

• Conducted research on the overall climate of sexual assault on college campuses, prepared on-campus advocacy tools, and analyzed best practices for campus activism• Collaborated with production team from critically acclaimed film The Invisible War to raise sexual assault awareness and promote new documentary, The Hunting Ground

Burlington, Massachusetts, Us

Non-profit committed to providing resources and a legislative voice to small businesses in the New England Area• Monitored 37 company projects that received funding through Massachusetts Law 7007-1641• Communicated with company leaders and third party consultants to assess progress• created project summary and highlights to report to Massachusetts House and Senate Representatives

Middletown, Ct, Us

Managed and allocated budget of over $700,000 to over 300 student groups on campus• Oversaw WSA endowment of $283,883• Acted as liaison between students, administration, and Board of Trustees to identify and address issues and operations on campus• Facilitated cooperation between student groups and administrators to implement campus events and activates.• Increased transparency and efficiency of the SBC by implementing new policies, and guidelines• Lead selection process and implementation of OrgSync as a new university online platform• Produced and distributed informational materials to strengthen and improve student group experiences

Residential and commercial real estate agency with over 3500 active listings in the Boston area• Responsible for client solicitation, advertisement, and unit showings • Connected with agents, brokers, and clients to provide information and assistance• Independently completed sale of apartment unit in Cambridge, MA,• Prepared documentation and negotiated rental terms to complete applications and legal agreements

Customer service and sales representative for boutique clothing store. Design store displays, keep accurate records of sales and inventory, report all numbers and notes to manager.

Mountain View, Ca, Us

Worked with 8 people across 7 client sectors and 2 advertising platforms• Collected and synthesized information from third party websites to improve advertising strategies for Google Display Network teams • Completed competitive analysis comparing of Google and Yahoo! Display Advertising Networks to highlight potential areas of improvement

Bachelor Of Arts (B.A.), Government

Tuck Business Bridge Program

Certificate

Education record

Product Management

Core (Credential Of Readiness), Business/Managerial Economics

Education record