Brent Arnold Email & Phone Number

Longview, Washington

Primary contact for new and existing Key Accounts, as well as business units regarding rates, charges, policies, contracts, system procedures and resolution of customer conflicts. Establish business relationships and maintain communication links with commercial and industrial customers. Works with government agencies, school districts, Ports, Economic Development Council, City and County leaders and other commercial/industrial accounts in preparing analysis of energy loads, account summaries, rate schedule impacts and other pertinent energy information. Works on special projects.

Longivew, Wa

As the leader of the Customer Services Department, the Director of Customer Services is responsible for delivering exceptional customer service by planning, organizing, training, communicating and directing functions relating to walk-in and contact center activities, service requests, new service offerings, software strategy, payment processing and meter data management as guided by District policy and in compliance with legal and regulatory limitations. The Director manages the business unit to ensure a professional, courteous and customer-focused approach to serving District customers.

Longview, Washington

Effectively communicate with internal and external customers of the Public Utility District. Develop, coordinate, implement and manage public relations programs including brand; public information; customer relations strategies, community service efforts and education; advertising; market research; marketing assets and social media promotion while remaining fiscally responsible to the budget.

Responsible for revenue generation through advertising sales in the Retail and Classified departments.

Managed the process of recruiting recent college graduates up to age 27 to teach English in China and Vietnam.

Coach sales representatives to ensure local retail advertising budget is met• Mentor retail sales supervisors by providing knowledge/experience critical to advancement• Cultivate a sales staff which is adequately trained for current advertising market • Develop annual budgets for the retail department in conjunction with Ad Director• Provide clear and consistent leadership to subordinates• Recruit and hire candidates possessing skill sets appropriate to job responsibilities• Impart adequate and timely sales training to new and current sales staff• Develop and implement special projects to boost advertising revenue• Continually monitor goal achievement and project monthly sales revenues• Systematically reduce errors through the implementation of improved procedures• Build interdepartmental relationships to facilitate adherence to business plan• Successfully rectify issues with newspaper clientele

See above

See above

Ran the entire advertising function as well as many production responsibilities.

Inventory management and sales for an Ace Hardware store.

Process Coordinator - Line supervisor for a oral health manufacturing company. Managed over 50 direct reports in peak seasonal times. Responsible for process improvement, employee relations, output, quality and inventory control.Special Projects - development of and adherence to ISO9001 work instructions and leader of the safety team.Laborer - worked on manufacturing line building Water Pik irregators, toothbrushes, ShowerMassage, and motors.

Bachelor Of Arts (B.A.), Journalism, Mass Communications, Advertising, Public Relations And Business

Associate Of Arts, Business/Accounting