• Cold call customers in the East Ohio area.• Build and maintain client relationships.• Track and record metrics throughout sales process• Understand and keep up to date with industry and competitive landscape knowledge.

• Developed, maintained, and facilitated the Security & Loss Prevention Program at the Campus at Legacy, a 1.2 million sqft upscale commercial property, reporting directly to the JLL Senior Vice President / Group Manager • Curated and led all security projects aimed at enhancing ways to protect physical/human assets, ensuring the stability of security systems, and proper investigation of security incidents, including project timing, prioritization, budget, and spending• Coordinated all staff planning, scheduling, recruiting, supervision, training, and development• Assisted in vendor selection, management, and support to ensure security gaps were closed• Led all problem resolution management, including evaluation and documentation of all incidents, identification of source cause(s), recommendations for corrective action(s), and management of communication with client(s) and tenant(s)• Participated in annual planning process and periodic reviews, ensuring key security inputs were considered by executive management and operations leadership, including business plans, budgets, headcount forecasts, status, industry trends

• Oversee 4,600+ hours of weekly security services, primarily at A- and B-class high-rise buildings, properties, and campuses across DFW• Manage end-to-end operational activities including creating schedules and compiling payroll for over 470 officers and supervisors as well as regularly meeting with client points-of-contact• Participate in several Building Office Management Association (BOMA) events to maintain relationships and keep up to date on operational trends

• Managed a team of at least four (5) corporate employees and six (6) to ten (10) supervisors and patrolmen that were responsible for 8,000 weekly hours of service across Dallas, Fort Worth and South Padre Island’s• Lead the branch through a large merger and acquisition of 2 Texas-based security companies• Oversaw organizational changes that led to significant cost and time efficiencies that reduced overtime and non-billable supervision hours • Instated and enforced numerous branch policies and processes that streamlined all workstreams • Supervised operations processes such as scheduling, post orders, payroll, and state certifications • Oversaw business requirements pertaining to human resources, insurance, and accounts receivable • Initiated and implemented solutions that aim to increase efficiency and reduce costs company-wide• Manage and maintain the client relationships, including establishing sales leads, submitting proposals, and contract negotiations• Gather and pursue sales leads in the Texas region• Provided RFP’s responses for Hospitals, Schools, Airports, Office Buildings• Run sales presentation regarding the company’s services