Brent Blackmon Email & Phone Number

Houston, Texas, Us

As EVP, I lead a high-performing global team delivering cutting-edge digital transformation solutions to a diverse customer base of over 1,000 ERP organizations.Leadership & Strategic Impact-Defined and executed product and professional services strategies, driving sustainable business growth and margin expansion.-Spearheaded the development and launch of new, market-driven offerings, including a Service Desk solution and a SaaS-based BI Data Analytics platform.Building High-Performance Teams-Assembled and nurtured a cross-functional team known for collaboration and results-oriented performance.-Mentored future leaders, creating a robust leadership pipeline to sustain organizational growth.Operational Excellence-Enhanced operational visibility and efficiency by implementing KPIs and BI dashboards, streamlining sales, project execution, and consultant utilization.-Established scalable processes for effective P/L management and operational productivity.Customer Success & Innovation-Delivered seamless SaaS transitions, complex data migrations, and cloud hosting initiatives, ensuring customer satisfaction and long-term partnerships.-Championed innovative solutions tailored to client needs, fostering trust and loyalty.Driving Revenue Growth-Achieved substantial P/L improvements through transformative business initiatives and expanded professional services offerings.-Played a key role in unlocking new revenue streams, aligning organizational capabilities with evolving market demands.

New York, Ny, Us

Key Responsibilities and Achievements:Leadership & Strategy: Directed customer quality care and improvement programs, leading a 260+ member Professional Services Quality Program, and supporting over 50 SaaS implementation projects and cloud migrations.Training & Development: Developed programs to create a strong talent pipeline for US and offshore leadership roles.Company-Wide Transformations:• Designed KPIs to measure productivity, quality, and customer satisfaction.• Transitioned to Atlassian JIRA for project consistency, achieving full adoption of best practices.• Achieved $4.7M in projected annualized savings by the end of 2022.• Established a centralized quality Center of Excellence in Vitech’s India office, reducing reported defects by nearly 20% and saving $11M in 2022.Attrition Reduction:• Reduced attrition from 30% to less than 7% in 2022.• Upskilled team members for client-facing roles, established proper at-home office setups, and launched an annual training program for certifications.Project Efficiency:• Improved project timelines and reduced costs by developing an automated testing platform using open-source Selenium.• Reduced system integration test phases by 75%, generating additional services revenue with a 60% margin.Customer Experience Improvement:• Decreased customer-reported issues by over 50% by establishing KPIs and improving the issue reporting process.• Improved customer satisfaction and service quality, resulting in $3M in annual cost savings.

Montreal, Quebec, Ca

During my 12-year tenure at CGI, I led diverse global teams comprising over 700 Project Managers, DevOps specialists, and Quality Engineers, tasked with executing multifaceted business, technical, and infrastructure projects. A significant achievement during this time was the consolidation of separate functions into a unified "shared service" organization across CGI's U.S. State and Local government sectors. This strategic move optimized functional and technical staffing, enhancing service delivery across key CGI-IP projects generating annual revenues exceeding $400 million.Key highlights of my contributions at CGI include:- Innovated and trademarked CGI Accelerate®, a groundbreaking service offering that slashed customer upgrade times by 75%. This initiative not only significantly enhanced customer satisfaction but also delivered consistently high margins exceeding 90%.- Orchestrated the transformation of CGI's Shared Services on a global scale, integrating previously siloed teams into a cohesive unit. By consolidating all development infrastructure levels into a singular environment and streamlining support request ticketing processes, I achieved a remarkable 40% improvement in resolution times.- In the early stages of my career at CGI, I played a pivotal role in ERP product design, requirements analysis, product documentation, QA testing, and client implementation support for several of CGI's largest government accounts. By spearheading the integration of automated testing solutions, I expanded a modest testing practice into a robust framework. Additionally, I collaborated closely with both US-based and India-based software quality, development, and delivery teams, leading the evolution of our practices into client-facing services for the organization.Throughout my tenure at CGI, I have demonstrated a relentless commitment to driving efficiency, fostering innovation, and delivering exceptional customer results.

Analyzed client requirements, developed design documentation, test plans, and training materials. Supported customer teams during UAT and production operations. Developed expertise in government accounting & general ledgers, fixed assets, inventory, and receivables.Expanded a small testing practice driven across CGI Government ERP product lines. Collaborated with US-based and India-based software quality, development, and delivery teams. Led the testing and quality practice evolution into a formal practice with client facing services for CGI-AMS.