- Research and analyze employee trends to understand ways to increase employee engagement and retention. - Maintain in-depth knowledge of legal standards and reduce risks related to daily management of employees. - Assist management in conflict resolution. - Set standards for ethics, values and culture of company. - Onboard new employees and manage immigration documents, taxes and benefits packages.

- Performed case management and coordinated the accommodation process for short and long term accommodations for employees at work or returning to work from a medical leave of absence; and for those seeking a religious accommodation. Assessed risk, resolved issues, and escalated cases as appropriate.- Coordinated efforts with and provided guidance to employees, HRBP, managers, etc. to develop and provide employees with effective and reasonable accommodations, including transitional work assignments.- Communicated and documented the transition work assignment plan, accommodation, or inability to accommodate to all appropriate parties.- Provided guidance and educated employees, managers and HR on complex aspects of return to work accommodations and case management processes.- Maintained information/documentation in case management system to track and ensure accurate and timely case management.

· Acted as first point of contact to help triage and resolve site/location employee inquiries and concerns.· Responsible for employee relations consultation to Managers and Employees to resolve employee issues and advise on employee conflict resolution.· Conducted investigations to ensure that employee issues were resolved.· Resolved employee inquiries and issues by utilizing applicable procedures, policy manuals, knowledge management system and other reference materials. Documented all employee inquiries and issues in the contact center case management application.· Conducted fair, neutral, and timely investigations of employee complaints and employee relations issues in accordance with company policies and procedures under the directive of the employee relations team.· Partnered with managers, Employee Relations and HRBPs to provide support to employee conflict resolution.· Partnered with location management team to implement the local human capital strategy.

•Supervised, coordinated and oversaw day to day logistics operations.•Planned and reviewed, in collaboration with the Logistics Manager, all logistics processes, ensuring that they met the company standards and customer service specifications.•Established work schedules and procedures and coordinated activities of the workers to ensure optimal shift/team logistics.•Accountable for site Key Performance Indication (KPI).•Worked in collaboration with customer in all aspect of operations.•Met regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, tracking performance, coaching and counseling as well as recognizing team and individual successes.•Cultivated team spirit with a Diversity and Inclusion initiative and promoted cooperation by seeking opportunities to improve internal processes.•Carried out performance evaluations of the team members and recommended performance awards and/or merit increases when appropriate.•Addressed performance problems through corrective actions and disciplinary processes.•Understood labor agreement and maintained positive labor relations with all employees.•Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies.•Provided appropriate orientation for employees and Lead Hands and gave them the information, technology and any material necessary to perform their jobs.

-Planned and supervised the shipments from production to the end-user.-Scheduled daily and weekly routes for OTR fleet of 17 drivers.-Tracked orders using functional systems (e.g. barcodes and tracking software).-Coordinated with Warehouse Workers to ensure proper storage and distribution of products.-Monitored and reported on transportation costs.-Ensured shipping documents were properly filed.-Reported maintenance and repair needs for transportation vehicles and equipment.-Researched and suggested cost-effective shipping methods.-Conducted regular safety audits on equipment.-Organized training sessions for employees (e.g. proper use of machines and handling of hazardous material).-Kept organized records of vehicles, schedules and completed orders.-Ensured compliance with company policies and shipping legislation.

· Scheduled delivery appointments of intra-company stock transfer orders (STO) and Purchase Orders (PO). Worked with applicable internal stakeholders to ensure on time delivery.· Successfully managed & developed drivers & Owner Operators to ensure goal alignment, communicated change effectively and developed an ongoing culture of performance excellence.· Supported safety programs & implemented/devised initiatives to ensure OSHA & accident frequency targets were achieved.· In conjunction with the Terminal Manager, analyzed transportation costs, fleet equipment availability and service levels to ensure best value options were being implemented.· Secured incremental volume through third party logistics (to include backhauls) to increase operational efficiency, reduce empty miles, while supporting asset utilization and increasing terminal revenue.· Collaborated with and across fleet terminals to ensure that operational synergies were being achieved.· Responsible for budgets and service for assigned lanes and facilities. Aligned with Managements budget and service goals. Demonstrated process improvement with management.· Dispatched Company assets & Operators to optimize Utilization and Capacity to help terminal achieve targeted financial & operational goals.· Worked with the Load Control Center Manager and associated load planners to ensure capacity & service.

· Identified opportunities, collected information, developed business requirements, performed data analysis, and generated and implemented innovative and sustainable solutions to address business needs and priorities.· Designed and created reports and dashboards to support functional KPI’s and functions requests. Analyzed manual and computer generated reports for relevance, accuracy and timeliness. Summarized data for use in commentaries to functions and sub-teams.· Facilitated data analysis to identify improvement, provided insight, and drove value and execution as needed by divisions, subsidiaries, and functions.· Worked closely with carriers to resolve rate issues; for truckload, LTL and Pool shipments.· Developed and implemented tools for use within the Supply Chain function and across the company.

-Acted as a key contact to ensure inventory accuracy at assigned 3rd party contract manufacturing facilities and warehouses to include: daily validation/input of inventory activities, reconciliations, ensuring compliance, working with cross functional internal and external teams to resolve issues and identify process improvements.-Validated and input receipt, production and consumption, shipment and all other adjustments related to finished and semi-finished goods at contracted manufacturing facilities and warehouses. -Resolved disputed finished goods and semi-finished goods stock transfer orders. -Resolved disputed invoices for production related to quantity variances.-Identified/Resolved re-occurring issues, which included system and/or operational issues, non compliance to Nestlé reporting requirements, invoicing, etc. -Reconciled inventory, in coordination with the DFMS team, on a recurring basis to ensure accurate inventory status in SAP for semi-finished and finished goods.-Identified/Implemented process improvements -Facilitated cross functional meetings to resolve/escalate open issues as needed-Identified and resolved re-occurring issues with 3rd party sites and ensured Nestlé reporting requirements were maintained by contracted manufacturing facilities and warehouses. -Provided support in conducting and/or coordinating 3rd party physical inventories as required. -Acted as primary and/or secondary back-up to team members as needed.-Promoted a team environment and sharing of knowledge.-Performed other duties, special projects, as assigned.

-Responsible for selling and introducing our entire product line up to my customers and prospects.-Sold our hardware and software solutions to named accounts within my assignment. -Prospected for new business and upgraded existing customer hardware. -Required to achieve my quota by consistently performing the required daily activities to build a robust pipeline of qualified opportunities. -Responsible for completing customer needs analysis, identifying pressure points for all accounts as well as doing proposals, product demonstrations and presentations.

-Applied claims settlement procedures to process claims, initiated claim payment process and closed files assigned by auto claim management and claim representatives. -Researched, resolved, and settled complex issues within approved limits and/or as directed.-Demonstrated solid understanding of insurance contracts and endorsements, state laws and regulations, customer service philosophy, medical and anatomical terminology to process claims.-Performed as a leader in my unit with a strong working knowledge of claim procedures, workflows, and products.-Served as a mentor and resource for other Claim Processors.-Assisted in training less experienced Claim Processors.

-Responsible for processes involving claim productivity, deductible payments, depositing of funds electronically, and claim file reviews. -Recognized and referred claims that were beyond the scope of authority.-Organized and processed assigned work and large volumes of claims utilizing appropriate procedures and workflow.-Provided co-workers with up-to-date operational information in highly dynamic environment.-Processed hundreds of high dollar orders per day and investigated coverage questions.-Used various electronic resources for claim processing.

-Responsible for managing order processing, shipping, receiving, customer service and returns departments as well as daily warehouse operations.-Managed six full time employees on daily operations in departments I oversaw.-Scope of accountability included scheduling meetings, charging all accounts and credit cards, managing budgets, receiving goods and ensuring safety / security.-Worked with Fed Ex, UPS, USPS and DHL daily on our shipping production and customer shipping questions and challenges.-Forecasted scheduling, budgets and orders based on previous sales and demands.

-Responsible for daily production of on-line and purchased orders, directed daily shipping and customer service functions.-Managed order processing department and oversaw employees on day to day operations.-Responsible for the development and implementation of market research, price analysis, executive summaries, data technology and changed orders.-Provided co-workers with up-to-date operational information in highly dynamic work environment.-Processed hundreds of high dollar orders per day and oversaw the distribution of merchandise.-Coordinated implementation of new shipping programs and technology as well as daily stock assortment and inventory.

-Prepared hundreds of purchase orders as well as inventory analysis production responsibilities.-Assisted management in the completion of inventory reports and the planning / execution of company projects.-Responsible for all Canadian orders and shipments as well as actions on all fraudulent orders throughout North America.

-Generated revenue and met sales targets.-Developed and qualified leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns.-Gathered and utilized business intelligence on prospects to support sales calls, product presentations and drive new business.