Since retiring as a Managing Director with Accenture, and stepping away from the daily grind of consulting, I am spending my working time helping small businesses and NGOs grow and succeed. I am enjoying levering my years of business experience across multiple industries and disciplines, advising small businesses, startups and NGOs on the plans, processes and pitfalls for them to grow and succeed. I love working on challenging business problems and helping organizations understand and manage… Show more Since retiring as a Managing Director with Accenture, and stepping away from the daily grind of consulting, I am spending my working time helping small businesses and NGOs grow and succeed. I am enjoying levering my years of business experience across multiple industries and disciplines, advising small businesses, startups and NGOs on the plans, processes and pitfalls for them to grow and succeed. I love working on challenging business problems and helping organizations understand and manage the people/cultural, process and technology changes that are critical to achieving their transformational goals.I am also keenly interested in how the rapidly emerging technological innovations in AI, robotics and analytics are driving the demand and opportunities for the American workforce and how we need to help workers and young people understand the trends and develop competitive skills. I am pursuing various avenues in Training and Skill Development ranging from private/public skill development partnerships to individual coaching and mentoring. Show less

Multiple roles in consulting and Business Process Services (BPS) over 14 years, where I worked with clients across multiple industries to understand business problems, design solutions implement large scale change to deliver transformational business outcomes. My roles ranged from Solution Development to Operational Delivery to Capability Development and Mobilization. My clients were U.S. based Fortune 1000 companies and we supported and delivered services to them and their… Show more Multiple roles in consulting and Business Process Services (BPS) over 14 years, where I worked with clients across multiple industries to understand business problems, design solutions implement large scale change to deliver transformational business outcomes. My roles ranged from Solution Development to Operational Delivery to Capability Development and Mobilization. My clients were U.S. based Fortune 1000 companies and we supported and delivered services to them and their customers, across the globe.Key Skills:• Solution design• Transition implementation• Transformational Change management• Operational delivery• Risk management leveraging years of experience across multiple industries and disciplines Show less

Joined ATT following the Telcom Act being passed, leading the team to build billing and credit management capabilities for ATT's 50m customers. Developed national Credit and Collections organization with over 2500 employees, $100m in operating budgetand collected $20b annually.

Profit and loss responsibility for National City Corporation’s Credit Card issuing subsidiary, serving a diverse market including National City holding company banks, private label credit card retail clients and a national base of Visa and MasterCard consumers.Profitably grew total business at 20% + CGR, to over $1.5 billion in accounts receivable with 6.5 million customers and profit contribution of over $20 million a year.

Profit and loss responsibility for all facets of the Bank One, Columbus credit card portfolio including marketing, credit, collections and consumer service. Scope of responsibility was over 1.6 million national Visa and MasterCard accounts and a staff of 500.