Leader of a team of over 50 home health clinical staff serving 3,600 patients annually and completing over 36,000 visits. Strategic planner, in collaboration with executive leadership, including process improvement, quality improvement, employee engagement, and stewardship opportunities.Completed projects include operations team standardization and centralization across four sites, lead developer of a Clinical Ladder project to create employee advancement opportunities, and lead site manager during triennial Joint Commission Deemed Status surveys with zero conditional findings.As part of a lean leadership and operations structure, I also regularly participate in sales and marketing efforts internal and external to our parent health system.Leader of a team of over 50 home health clinical staff serving 3,600 patients annually and completing over 36,000 visits. Strategic planner, in collaboration with executive leadership, including process improvement, quality improvement, employee engagement, and stewardship opportunities. Completed projects include operations team standardization and centralization across four sites, lead developer of a Clinical Ladder project to create employee advancement opportunities, and lead site manager during triennial Joint Commission Deemed Status surveys with zero conditional findings. As part of a lean leadership and operations structure, I also regularly participate in sales and marketing efforts internal and external to our parent health system.Skills: Key Performance Indicators · Clinical Services · Customer Service · Microsoft Office · Business Relationship Management · Business Planning · Federal & State Regulations · Case Management · Interpersonal Skills · Customer Satisfaction · Budgeting · Business Strategy

Served as Interim Director of Operations for Post-Acute Services for the Denver Market, facilitating a seamless transition through an organizational restructure.

Operations Supervisor for home based registered nurses, medical social workers, physical therapists, occupational therapists and speech therapists.

o Assisted in training and onboarding of new therapy staff members in collaboration with rehab preceptor o Quality Assurance Performance Improvement (QAPI) team member; performed monthly chart audits, attended meetings to review data, identified areas for improvement and developed action plans o Ensured efficient communication with referring physician and other relevant providers regarding ongoing care requirements, clinical concerns and discharge plans. o Implemented trigger point dry needling as an available pain management intervention to this organization; provided in-service to team members

o Managed and oversaw all clinic operations including front desk and PT operations (clinical KPIs, weekly and monthly reporting) for a clinic completing about 10,000 visits annually o Tracked referral patterns and liaised with account managers regarding marketing strategy, proactively including marketing visits to physicians. Developed direct access opportunities through patient education and community outreach o Facilitated monthly clinic staff meetings driven by a formal agenda including communication of new company initiatives, performance assessments and addressing operational concerns o Ensured clinical quality, internal policy compliance and external regulatory compliance through performance of documentation audits and management of daily/monthly clinic checklists o Managed a caseload of 65 to 70 patients weekly with a specialty in orthopedics. o Offered clinical internship opportunities to PT and PTA students whenever feasible and identified/communicated recruitment opportunities to talent acquisition based on student performance

o Completed PT evaluations and interventions to facilitate patient safety and discharge planning at this Level I Trauma centero Collaborated with floor nurses, social workers, and medical team to determine optimal discharge disposition for patients o Implemented best practices to reduce safety events with a focus on fall prevention and prevention of hospital acquired infections

o Managed a caseload of 60 to 70 patients per week o Completed functional capacity evaluations (FCEs) and gave depositions on complex worker’s compensation and disability caseso Attended regular clinical and leadership training opportunities (continuing education) for self-development and to better serve clinical interns completing required PT internship rotations

o Supported PTs, PTAs and OTs in completing acute care rehab services including executing prescribed exercise programs, ultrasound therapy and electrical stimulationo Assisted with revamping of scheduling process and productivity tracking as organization moved from paper to electronic documentation