Senior Ibx Technician Iv
CurrentInstallations: Racks and stacks customer equipment; Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly; Installs circuits requiring advanced fiber terminationsQueue Management: Determines work priorities from the Siebel queue and ensures adherence to all commit timesTesting/Troubleshooting: Troubleshoots switched / multiplexed / media converted circuits, escalates to, and works with networking group, as needed; Works with customers to troubleshoot issuesCross Connects: Administrates quality assurance checks; Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects; Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)Documentation/Reporting: Maintains detailed written records of all work activityProjects: Designs and leads cage / infrastructure modification projectsTraining: Completes all assigned training in a timely mannerCustomer Management: Supports customer satisfaction through timely and precise order execution