Brent Engel Email & Phone Number

Louisville, Kentucky, United States

The concept provides high-quality, healthy food; the brand, menu, and presentation of the concept is fun, unique, and approachable, and the menu design and food options are simple and easy to understand.Originated the learning, customer satisfaction, and operations support functions and managed the HR function for a start-up restaurant brand. Created and implemented management training, workforce assessment and development, mystery shopper, and recognition programs and partnered with several organizations to establish a recruiting pipeline to support the company’s growth goals resulting in tripling in size and reaching double-digit comparative sales.• Partnered with company leadership to establish a strategic plan to support company growth plans, NIL marketing program, field sales team, and workforce development.• Developed online, video, and paper-based training systems to include gamification to train hourly employees, restaurant managers, and field marketing, resulting in a 30% reduction in training time.• Piloted KPI measurements to identify gaps, track program effectiveness, and provide continuous improvement.• Established market training centers to train new managers in their markets, reducing training costs by 60%.• Created a workforce development program for employees and NIL participants, reducing turnover by 24%, while equipping the field sales team to secure over $10,000 in additional catering sales.Key Skills: Training Program Design, Leadership Development, Operational Efficiency, Cost Reduction, Employee Retention, Roadmap, Workflow Improvement, Recruitment, Performance Management, Gap Analysis, Revenue Growth.

Indianapolis, Indiana, United States

An American quick service restaurant chain concentrated primarily in the Midwestern United States with locations in the South, Mid-Atlantic, Western United States, Europe, and the Middle East.Architect of a learning process transition from paper-based to online learning, leading a team of field trainers to transform into a decentralized training program. Restructured learning systems to be a competency-based platform for online, classroom, blended, and peer training across a 180+ franchise business model.• Collaborated with business operations, utilizing gap analysis to build a learning strategy supporting the enterprise's transition of 500+ restaurants from a service-based model to a self-service-based one.• Implemented a company-wide learning management system with video, interactive learning, and gamification to establish consistency in operational standards, resulting in over 15,000 completions a quarter.• Created programs that led to profitability, leveraging change initiatives, including online ordering, delivery, catering, and new product and equipment launches using a blended eLearning and in-person training platform.• Assumed interim role as project team leader, directing the cross-functional team (supply chain, finance, procurement, operations, and marketing) in delivering products to meet marketing goals.• Managed the company's internal communication function, restoring transparency and timeliness in delivering information to the corporate and franchise systems.Key Skills: Virtual Training, Business Operations, Leadership Development, Team Building, Franchises, Increased Profit, Innovative Learning

Greater Atlanta Area

Restaurant chain on authentic Mexican food founded in 1995, with locations throughout metro Atlanta, Athens, Peachtree City, and Columbus.Actualized the learning and development function using a blended platform of online, classroom, and peer training. Focused on employee growth and retention through performance management, succession planning, and performance recognition programs. Created and managed the training budget; mentored a Field Training Director and Training Specialist.• Built a leadership development strategy and created and delivered monthly management development in the classroom and online, resulting in a 10% improvement in hospitality scores and a 15% reduction in turnover.• Formulated a customer satisfaction and hospitality program, netting a 20% increase in satisfaction ratings.• Managed and implemented new technologies, including video, webinar, and a learning management system to enhance training's reach and effectiveness, reducing training costs by 15%.Key Skills: Project Management, Employment Retention, Budget Management, Leadership Development, Process Improvement

Columbia, Md / Houston, Tx

A subsidiary of Centrica plc (LSE:CNA), one of the world's leading energy and services companies, Direct Energy operates in 46 U.S. states plus the District of Columbia and 10 provinces in Canada.Launched training department for solar company acquisition, providing onboarding, skills, and management training through classroom, online, blended, and self-serve platforms. Designed training roadmap for call center, sales, and operations, led field trainers and a curriculum designer, and oversaw the division’s training budget.• Aligned with division leadership to establish a five-year training strategy and calendar to support hiring, growth, and sales goals, enabling successful onboarding and ongoing development of employees.• Established measures based on business metrics to assess training needs and effectiveness, launching eLearning for company onboarding, call center, sales, and safety training.• Worked with operations and HR to make a decentralized online onboarding program to reduce training costs.• Selected and launched a learning management system to provide a platform to house content and manage training records, established an average completion rate of 80% in the first six months.• Developed a new product roll-out process using webinar, eLearning, and classroom delivery, enabling sales and operations teams to sell and install products and systems more effectively.Key Skills: Department Creation, Call Centers, Safety Training, Change Management, Leadership Development, Sales Training.

Louisville, Kentucky Area

• Supervised 16 adjunct faculty, providing communication, evaluation, mentoring and coaching.• Faculty of the year, 2014• Taught courses in developmental psychology, sociology, statistics, motivation, biological psychology, personality psychology, and introductory psychology. • Facilitated faculty developmental workshops.

Louisville, Kentucky Area

An American pizza restaurant chain. It is the fourth-largest pizza delivery restaurant chain in the United States. Guided the training for new hire onboarding, production skills, restaurant and multi-unit management skills, franchise business ownership skills, and management development for 3200+ restaurants in the US and Canada. Managed over 200 training managers, directors, and curriculum designers.• Partnered with senior operations management to create a training strategy to support the operation’s expansion strategies, contributing to several quarters of growth.• Implemented various training platforms, including eLearning, classroom, webinar, video, and podcast, to increase training reach, resulting in over 270,000 training event completions per quarter.• Improved average online learning program completion percentages from 5% to 90% in two years.• Designed a competency-based career path development program based on talent evaluation, mentorship, and eLearning to create a talent bench throughout the organization and support succession planning.• Managed the implementation of an online eLearning system throughout the company.• Oversight of learning management system vendors and print vendors, reducing yearly costs by $50,000.• Generated corporate university curriculum and materials for middle and senior field operations managers and franchisees; topics included business planning, P&L analysis, staffing, MBTI, and Crucial Conversations.• Designed field-based experiential multi-unit manager and general manager training programs, enabling newly promoted managers to perform at higher levels than their untrained counterparts.• Utilized business metrics, classroom feedback, and management insights to assess training effectiveness.Key Skills: Business Metrics, Performance Management, Webinars/Podcast Training, P&L Analytics, Vendor Management, Content Design/Presentation, Brand Improvement, Franchise Relations, Innovation, Strategic Planning.

Master Of Science - Ms, Social Psychology

Bachelor Of Arts - Ba, Psychology