Brent Ffewkes work email
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Brent Ffewkes personal email
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As an Implementation Consultant I have been responsible for helping our clients get the most out of our products and services. This involves working closely with customers to understand their needs and requirements, creating an implementation plan, managing the implementation process, training users, and providing ongoing support, incorporating the following attributes;Understand customer needs and requirements by conducting discovery meetings, Lead implementation projects, including providing project management, configuration, training and support, Work closely with internal teams to ensure successful delivery of projects, monitor projects to ensure successful completion within expected timelines.Provide ongoing technical support to customers and Identify areas for improvement in customer processes or system configurations.Create user training materials and provide user training sessions
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Service Delivery ManagerTsa Software Solutions Aug 2023 - PresentBrisbane, Queensland, AustraliaTSA software Solutions specialize in Telephony Expense Management, ensuring Carriers are kept honest and clients are informed of over charges and invoice anomalies.
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Implementation ConsultantCodeblue Australia Jan 2020 - PresentBrisbane, Australia• Provided the design, programming and installation of Mitel/NEC and 3CX PBX's. Support IPFX UCC • Responsible for providing support to Unified Communications clients including managing business continuity by setting up user mobility in WFH scenarios• Provided Level 1 and 2 support both remote and onsite for clients incorporating remote technology's N-Able, Fortinet, Team viewer. Utilizing IT Glue as CRM• Responsible for 8x8 global telephony, MS Teams calling, Teams and Zoom room installations• Completed the certification for the Zoom Phone advanced deployment certification and able to set up Zoom phone component (PABX) to the conference platform• Managed Samsung display and content streaming through Magic info, supporting Logitech Rally hardware via Logisync portal• Utilised diagnostic tools (Wireshark, FileZilla, putty etc) to identify and rectify issues • Provided a high level of customer service and problem solving -
Systems EngineerCsg Print Services 2010 - PresentInstallation and maintenance of NEC and Mitel voice platforms including NEC's SV8300 (and preceding models), SV 8500 and Mitels CXi and MXE range of controllers. Installation and maintenance of IPFX and Mitels 'UC offering for voicemail and call centre solutions. Currently support an 95 site Mitel network incorporating clustering and single point licensing model -
Systems EngineerCsg Limited Jan 2011 - Jan 2018Design, programming installation of Mitel/Nec pbx's, maintainence of IPFX UC/call centre solution, MAC's, support for other tecnicians2017- 3CX Basic certification , installation and support for hosted and on prem 3CX solutions
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System EngineerBrennan It Pty Ltd. 2007 - 2010
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Senior TechnicianTsa Communications Solutions Jan 2000 - Oct 2007MiltonInstallation and maintenance of NEC pbx equipment, IPFX contact centre, Dect cordless installations
Brent Ffewkes Skills
Brent Ffewkes Education Details
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St Bedes College, Christchurch, NzUniversity Entrance
Frequently Asked Questions about Brent Ffewkes
What company does Brent Ffewkes work for?
Brent Ffewkes works for Tsa Software Solutions
What is Brent Ffewkes's role at the current company?
Brent Ffewkes's current role is Service Delivery Manager.
What is Brent Ffewkes's email address?
Brent Ffewkes's email address is br****@****.com.au
What schools did Brent Ffewkes attend?
Brent Ffewkes attended St Bedes College, Christchurch, Nz.
What skills is Brent Ffewkes known for?
Brent Ffewkes has skills like Unified Communications, Voip, Contact Centers, Pre Sales, Cisco Technologies, Telecommunications, Integration, Telephony, Virtualization, Vmware, Managed Services, Ip.
Who are Brent Ffewkes's colleagues?
Brent Ffewkes's colleagues are William Cashel, Leilani Van Schouwen, Andreas Kästle.
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