Brent Fox Email & Phone Number

Palo Alto, California, Us

I lead the Customer Success organization at Mattermost. I am responsible for defining and delivering the post-sale customer journey from onboarding to adoption to renewal/expansion across Mattermost's customer base. My org consists of a team of Customer Success Managers and Technical Account Managers, across North America, Europe, and APAC.Mattermost's enterprise customers tend to be forward-thinking, early-adopters of new technology, and they often have great ideas about how they would like to see the Mattermost platform evolve into the future. Therefore, my team spends a lot of our time gathering the technical requirements for their feature requests, building the business justification for the engineering investment, and then advocating on their behalf to Product Management and Engineering teams internally.I spent the early years of my career as a developer at Red Hat, and that experience provided me with deep insight into the day-to-day realities and constraints of product development and software engineering. Having spent so much time in a development role enables me to be an effective advocate for our customer needs to the development teams at Mattermost.

Berkeley, Us

I worked closely with Datakin CEO Laurent Paris for several months during their pre-Series-A phase to help them bootstrap a Customer Success operation. Datakin was in the process of exiting the private beta phase of the product and preparing for the first public launch of the Datakin platform. My work with Datakin was focused on helping the company put the right people, processes and tools in place to being serving paying customers. I helped them craft the SLA policies for the Datakin SaaS platform. In addition, I hired and onboarding the first Customer Support Engineer, and put the operational frameworks in place so that Datakin could meet and exceed SLA.Datakin was acquired by Astronomer.io in late 2021.

Santa Barbara, Ca, Us

At Anchore, I led the Professional Services, Technical Support, and Sales Engineering teams. Our customers were large enterprises and government agencies who were using Anchore Enterprise to implement vulnerability scanning for their container-based applications before deploying them on Kubernetes.

Research Triangle Park, Nc, Us

In my role at Zaloni, I was responsible for all post-sale customer activities: Professional Services, Customer Success Management, Managed Services and Technical Support. The customers that I served in this role were large scale Fortune 500 enterprises in Healthcare, Insurance, Finance, Telecommunications, and Airlines.Our mission was to help our customers modernize and monetize their data by leveraging the data governance, data lineage and data catalog capabilities of the Zaloni Data Platform.

San Francisco, Ca, Us

I manage the Engineering Services org at Endless, which consists of the Data Analytics, QA and Tools teams.The Data Analytics team collects data from in-field product deployments and provides insights to both internal and external customers regarding how the product is being used around the world.The QA team defines test cases and shipment criteria and ensures that the product meets these standards prior to release.And the Tools team is responsible for all shared IT infrastructure at Endless: the build system, the bug tracker, the product download and update services, etc.

Santa Clara, California, Us

Santa Clara, California, Us

Hortonworks is a leading commercial vendor of Apache Hadoop, the preeminent open source platform for storing, managing and analyzing big data.I lead the Frontline, Backline and Premier Support Engineering teams in the Eastern US. We are part of the Customer Success organization that helps Hortonworks customers derive ever-increasing business value from the use of Apache Hadoop and the Hortonworks Data Platform.

London, England, Gb

In my role as Director of OEM Programs at Canonical, I was responsible for three components of our OEM operations:1) Delivery: I managed a team of 7 Project Managers in Taipei, Shanghai, Beijing and western Canada who ensured timely delivery of Ubuntu OS images to OEM partners and ODM manufacturing facilities.2) Product: I was responsible for defining the portfolio of Canonical OEM offerings, tailoring the core Ubuntu Desktop product to the needs of OEM partners, mass-market consumers and retail channels.3) Partners: I managed the relationships between OEM hardware partners, IHV suppliers and Canonical's Professional Engineering Services (PES) business unit.In this role, I have: - Expanded the Program Manager role to cover Dell, HP, Lenovo, and Asus - Expanded operational delivery capacity in Asia from ~100 OEM platforms per year to > 400 OEM platforms; surpassed 10 million Ubuntu pre-loaded units sold in 2012 - Championed the creation of a portfolio of OEM-targeted product offerings based on Ubuntu, but with targeted value-add for OEM channel - Standardized Canonical OEM Desktop program around the Ubuntu Long-Term Support (LTS) releases - Extended the life cycle of Ubuntu Desktop LTS from 3 years to 5 years; extended duration of new hardware support from 6 months to 2 years - Defined a series of “OEM Service Packs” for the Ubuntu LTS releases for the OEM channel - Brought innovative products to market with OEM partners, such as Dell XPS 13 Developer Edition with Ubuntu 12.04 LTS - Established partnership with Dell PowerEdge server team

London, England, Gb

In this role, I was accountable for the engineering relationship between Canonical and our largest OEM partner. I managed an operations team consisting of Field Engineers and Project Managers in North America and Asia, responsible for many concurrent projects in both consumer and enterprise product lines.I also worked closely with the OEM Sales team on many customer and partner deals, including many key wins which significantly expanded unit volumes and topline revenue.

London, England, Gb

In this role, I managed a small team of Field Engineers in Austin, TX; Gujarat, India; and Joinville, Brazil. This team was responsible for working with both multinational and local OEMs on Ubuntu pre-load engagements.

Raleigh, Nc, Us

I led the Technical Account Management (TAM) organization for North America.During my time in this role, the RHEL Customer TAM and OEM/IHV/ISV Partner TAM and JBoss Middleware TAM teams were consolidated under my organization; consisting of 30+ TAMs across North America and 100+ accounts.

Raleigh, Nc, Us

Served as Team Lead of the North American Technical Account Management team. Handled customer support escalations, interfaced with L3 engineering and R&D, responsible for assigning accounts and capacity planning for the team.

Raleigh, Nc, Us

Responsible for the customer satisfaction of assigned Tier 1 accounts. Primary point of contact for technical issues related to customer deployments of Red Hat products.

Raleigh, Nc, Us

I joined the Red Hat Linux OS-devel team in July 2000, in the middle of the Red Hat Linux 7.0 development cycle. My initial area of focus was the OS installation utility. I later moved on to the OS configuration tool initiative, authoring or co-authoring the "Firstboot" setup utility, the SAMBA, NFS and user account configuration tools, and many other tools to enhance the user-friendliness of the Red Hat environment. in my time on the OS-Devel team, I participated in the following release cycles:Red Hat Linux 7.0; 7.1; 7.2; 7.3; 8.0 & 9.0Fedora 1; 2 & 3Red Hat Enterprise Linux 2.1; 3.0 & 4.0

As one of the first full-time employees of SAIR, I was responsible for co-authoring the Linux Performance & Integration training course for Compaq Computer Corporation for the ProLiant and AlphaServer product lines.

Developed software for NC-based Questra clients using Java and Perl.

Master Of Business Administration (Mba), Executive Mba

Bs, Computer Science