Owner of Texas Business Support MSP supporting over 65 companies in the Woodlands, Conroe, Magnolia and Willis areas. Experienced IT professional with a demonstrated history of working in the Information Technology industry. Excellent interpersonal skills, 30+experience working with network environment. Very diverse in a range of IT strategies, experienced in working in a Data Center, and 10+ years in Management. Microsoft certified in Window 10, AWS practitioner, and other resources.
Texas Business Support Msp
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Chief Executive OfficerTexas Business Support MspConroe, Texas, United StatesWe specialize in securing small to medium size businesses, by using A rated hardware to protect their network and best in class software to protect their PC's. I begin by consulting with the customer to access their needs and then put together an action plan. This may include the purchase and installation of switches, routers, and servers that are backed up to the cloud, or PCs and NAS devices which can be accessed remotely. I have also partnered with telecommunication companies that can offer discounted pricing for internet services for your business, or if you are in need of a telephone system that can keep up with today's demands of expansion or portability.
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American Bureau Of Shipping (Abs) 2018-08 - 2019-10The Woodlands, TexasManage the desktop support team. (Schedules, Conflicts, and responsibilities)
Project oriented – take control of situation from start to resolution
Hands on experience resolving problem with Window 7, and Windows 10
The point technician migrating from the Zerox printers over to Ricohs for new building
Configure, Deploy, and Manage pc in VM Ware
Analytical thinking used to resolve complex problems between multiple departments
Experienced in troubleshooting various pc such as Dell, Lenox, and HP.
Audio Visual technician managing Creston and Fusion systems
Managed migration of 2000+ employee from Lenovo/HP Win7 to Dell Win10
Experience w/ Teams, Office365, and One Drive for Business
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911 Data Recovery 2018-02 - 2018-08Conroe, TxVisit businesses and leverage my 20+ years of IT experience to analyze their current environment. Working with the owners of these companies, we come up with a affordable game plan that will increase production, and reduce downtime. Sell our service and support to businesses in the Conroe, Tx. area. I'm also that person that can assist with any other IT needs they might have because i do work on the IT equipment as well. -
Vanguardem 2017-07 - 2018-02FlordiaContractor for the government to help people get back on their feet after a natural disaster
FEMA certified Housing or Property inspector
Pass Homeland Background Check
Travel to different cities
Perform inspection on property that was damaged from Hurricane Irma
Report my findings
Inspect 12-18 residents per day / self motivated
Invoice weekly, recording mileage, housing cost, food cost, and inspections done.
Coordinate with upper management when corrections needed to be performed
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Bmw Of Houston North 2017-01 - 2017-07Houston, Texas AreaSell Automobiles, both new and pre-owned
Keep apprised of inventory
Welcome new guest to dealership
Do a needs analysis
Determine the right vehicle according to needs
Negotiate final price (win/win situation)
Coordinate with upper management providing paperwork
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Aflac 2016-01 - 2017-01Conroe, TxIn my business I see where bad things happen to good people all of the time. I do this job because it gives me pleasure to know, I was instrumental in giving people piece of mind during those bad times, by putting cash in their pockets when they need it most. When you get sick and can't work we pay you instead of the doctors and help you cover your expenses which could include your deductibles.
I sell....
Accident Insurance
Short Term Disability
Cancer Insurance
Life Insurance
Hospital Confinement
Critical Illness Protection
Dental Insurance
Vision Insurance
***** All at a Very Affordable price*****
Let me know what I can do for you. -
Farmers Insurance Group Of Companies 2015-09 - 2016-07Woodlands, TxCapable of handling all of your insurance needs:
Auto
Home
Commercial Business
Commercial Auto
Life
Health -
Petroleum Wholesale L.P. 2008-05 - 2016-01The Woodlands, TxLead in developing a process to Migrate from SMS (Progress) to PDI Enterprise leading a team of 4 through the process.
Provide guidance and leadership, including the hiring and oversight needed to train and develop team members.
Experienced managing Active Directory on a Windows 2003 and 2008 servers.
Managed the network migration from Window server 2003 to 2008, and MS Exchange Migration from 2003 to 2010.
Experience with Windows 2008 virtual machine.
Manage a large scale of Microsoft products, such as Mobile/CE, XP, Windows 7, Windows 8, Server 2003, and 2008.
Collaborated with other business units, such as Comdata, to identify potential problems and produce cost effective solutions.
Proactively took on responsibilities that did not fall on our department and produced positive results.
Developing and managing an Architectural design department saving $150,000 in designs.
Engineering and developing secure and robust credit systems, efficient point of sale systems, and solving complex issues. -
Marble Slab Creamery 2006-04 - 2008-04Build and repair PC's ? Set up Exchange server and transfer Lotus Mail
Set up FTP sites for transfer of secure data from clients
Ensures data and media recoverability by implementing a schedule of system backups. Implements operating system enhancements that will improve the reliability and performance of the system. with Veritas Backup.
Resolving network printing problems
Performs software installations and upgrades to hardware and operating system software; maintains in accordance with established information technology policies and procedures, keeping us ISO compliant.
Resolves complex procedural, operational, and technical problems.
Performs other job-related duties as assigned. -
Veolia Water 2000-01 - 2006-01Convert existing network from NT to Windows 2000 server, setting up the Exchange 2000.
Designs, installs, configures, and maintains operating system servers in support of business requirements. Ensuring the integrity of the infrastructure hardware and operating system software.
Champion the Focus POS system and support 600 stores.
Setup a daily backups using Symantec Backup Exec.
Setup and maintain all aspects of networking, including Active Directory, DNS, DHCP, TCP/IP, WINS, and SMTP.
Implement disaster recovery plan.
Set up alliance with finance companies for store owners to purchase equipment
Set up strategic account to purchase all equipment needed for office of 30.
Worked with auditors to write, and adhere to Sarbanes Oxley Complaints.
Make recommendations and implement changes to improve service efficiency, while maintaining budget requirements.
Evaluate current reporting tools and performance measurements and make continuous improvements as needed.
Directs the activities of customer service operations and training, prepares reports for analyzing operations, and identifies problems.
Monitors system activity in order to identify problem areas and assists with suitable corrective action when necessary.
Demonstrates and ensures compliance with Customer Service philosophy.
Punctual, regular, and consistent attendance.
Innovative migration of Peachtree accounting software.
Communicated daily with department heads (Directors, VP, and President) -
Knowledgebase Marketing 1998-01 - 2000-01Administer Microsoft Windows NT, 2000 and, 2000 Exchange servers. Familiar with Microsoft 2003 Server, 2000 SQL, and Access 2000.
Administer internal phone system, which were Inter-tel and Lucent
Support 3 remote location, and 1200 remote users using vnc and PC Anywhere.? Rebuilt Dell desktops, laptops, and servers.
Set up printer server and manage devices on network.
Experience with migration of JDEdwards and the IBM AS400 system
Defines future requirements and coordinates planning for installing system improvements on the basis of technological developments.
Responsible for budget management as well as hiring, training, and supervision.
Takes action to ensure the reliability, efficiency, and confidentiality of information system
Oversees network management, technical support for file servers, computers, laptops, tablets, and blackberry s to provide efficient, effective, and timely service to users.
Performs software installations and upgrades to hardware and operating system software; maintains in accordance with established information technology policies and procedures.
Managed $120,000 annual budget used to purchase equipment for company.
Resolves complex procedural, operational, and technical problems.
Provides recommendations regarding hardware and system software planning and budgeting.
Knowledgebase Marketing -
Honeywell 1986 - 1991
Brent Gordon Education Details
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North Harris County CollegeBusiness Management -
Southwest Texas State UniversityBusiness Management -
Klein HighBusiness Management
Frequently Asked Questions about Brent Gordon
What company does Brent Gordon work for?
Brent Gordon works for Texas Business Support Msp
What is Brent Gordon's role at the current company?
Brent Gordon's current role is Chief Executive Officer at Texas Business Support MSP.
What schools did Brent Gordon attend?
Brent Gordon attended Texas State University, North Harris County College, Southwest Texas State University, Klein High.
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