As a Maxwell Leadership certified speaker, trainer, and coach, it’s my mission to help others become the best version of themselves. John Maxwell has been one of the world’s foremost speakers and leadership development experts for more than 40 years. His leadership principles are time-tested and world-renowned. As a Maxwell Leadership certified speaker, coach, and trainer, I can bring those principles to life for you.Whether you are looking for a facilitator for group workshops, corporate training in leadership, speaking, sales, or coaching skills for your leaders, or a speaker for your next event, I have access to exclusive content that is only available through a certified member of the John Maxwell Team. I would be honored to help you reach your personal and professional goals and objectives!

Executive Program Leader

- Provide custom training and consultation services to help unlock the potential of client teams. - Utilize a variety of tools, including the John Maxwell DISC assessments and the Leadership Game, to improve communication and teamwork to assist individuals and teams in reaching their full potential.

- Confer with senior management to gain knowledge of work situation requiring training for employees to better understand changes in policies, procedures, regulations, and technologies.- Formulate teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.- Select and/or develop/revise training aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.- Conduct training sessions covering specific areas such as with new employee orientation, on-the-job training, use of computers and software, public relations, refresher training, upgrading, and retraining.- Design, create, and develop informal and formal learning solutions (including e-learning, interactive PDFs, videos, SOPs, etc.) to meet organizational needs by analyzing and selecting the most appropriate strategy, methodologies, and technologies to maximize the learning experience and impact. - Responsible for the development and analysis of program knowledge testing for trainees to measure progress and to evaluate effectiveness of training.- Ensure associates are trained, cross-trained, and test that knowledge regularly to ensure proficiency.

- Formally and informally trained over 1,000 course participants utilizing both traditional and nontraditional techniques.- Designed and delivered instructor-led (ILT), virtual instructor-led (VILT), and computer-based training to internal and external clients.- Identified Training gaps on an organizational level and conducted needs analysis with Subject Matter Experts and Stakeholders in a collaborative manner.- Assisted in the creation of role specific training for new and existing positions. - Modeled identified business process problems to help generate efficient solutions.- Utilized managerial skills to develop and train terminal staff on communication techniques.- Evaluated effectiveness of training programs (using Kirkpatrick’s levels of evaluation) on team members and the business.- Created and facilitated "7 Habits of Highly Effective People" employee development training.- Utilized Articulate 360, Vyond, Kahoot, Google Suites, and various other programs to design and implement interactive training companywide.

- Trained new team members on all systems and duties within the role of a Central Scheduler. - Formally and informally trained over 150 course participants.- Assisted in the identification of abnormalities in logistics and financial reporting systems resulting in the recoupment of unbilled revenue in excess of $100,000 YTD. - Analyzed earnings of assets and assigned or reassigned equipment based on current business needs while anticipating market trends in a fast changing business environment.- Created and maximized capacity by ensuring productive use of all assets, equipment and drivers.

- Gathered crucial information to deny, settle or authorize payments to fraud claims. Collaborated with third parties to reach resolution. - Prepared reports of findings to assist in investigation of claims. - Worked closely with multiple departments to reach common goal. - Investigated and decisioned daily incoming claims using multiple systems and tools; Made debits or credits to a customer's account as appropriate, processed chargebacks and/or updated customers regarding pending claims. - Reviewed and analyzed mitigation claim reports based on standards to understand verifiable information fraud. - Provided reports and summaries to senior leaders regarding outstanding accounts, due dates and collections solutions.- Researched and resolved other general customer account inquiries as appropriate. - Maintained internal operational and financial controls and ensured they were observed for all assigned cases. - Ensured all cases were resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls.- Assisted with process improvement and creation of standard operating procedures to better meet the customers needs.

- Drove profit by providing sales and service to customers for this indoor firearms shooting range and gun store.- Conducted background checks and verified accurate completion of regulatory forms (4473s) for governmental purposes. - Trained a staff of 8 on features and benefits of firearms, company policies, sales techniques, and administrative procedures. - Formulated and managed long-term accounts that created flexibility and ensured profitability while addressing customer requests better than competitive offerings.

- Demonstrated leadership in driving sales and profitability by achieving or exceeding all established store and individual goals.- Actively participated in all contests, promotions, and sales incentive programs.- Understood and communicated customer merchandise needs and communicated with Store Management store needs relative to merchandise, branding and marketing.- Established rapport with customers, determined wellness and fitness objectives, sold and upsold products including vitamins, minerals, and sports nutrition products. - Operated the company POS system. - Assembled and maintained appealing product displays throughout the store.

- Drove armored vehicles to safely collect, transport, and deliver currency. - Provided technical support for a variety of automated teller machines (ATMs) at public locations and secure financial and banking sites. - Partnered with other departments to meet deadlines and satisfy customers. - Maintained an accurate and timely log of deliveries and pickups. - Observed and reported any unusual findings/behaviors to safeguard assets.

- Held TS SCI - Conducted formal training for over 500 employees ranging from entry level to senior executives. - Maintained detailed training records and ensured staff met all training requirements.- Supervised 40+ staff in daily operations and projects related to information security, tactical operations, strategic planning, training, and inventory management. - Monitored and documented staff performance for purposes of development. - Performed Logistical patrols, surveillance and inspections to detect and report security violations of six electronic systems valued at $1M. - Ensured that training complied with management directives regarding prerequisites, training materials, evaluation, and deadlines.