IT Technician 4/11 – 10/11Network Specialist 10/11 – 07/16Cisco Network Administrator 07/16-04/17Cisco-configuration changes/updates of switches and routers-backup configs with SolarWinds NCM-manage VLANs-configuration of Cisco VOIP phones in Cisco Unity 11.5-configuration of voicemail in Cisco Unity 11.5Microsoft Server 2003, 2008, 2012R2, 2016VMware vSphere 6.5Network cabling-Cat5 and Cat6-termination and testingActive DirectoryExchange 2016 AdministrationVeeam Backup & Replication 9.5Symantec Data Center SecurityMicrosoft SharePoint 2013BMC FootprintsBMC Client ManagementSolarWinds OrionCustomer Service-assist with usage of Microsoft Windows XP,7,8,10, and Mac OS X-assist with usage of Office 2003 - 2016-assisting customers with the use and configuration of smart phones, IOS and AndroidAudio/Visual-Setup portable PA systems for event-Operate 12 channel mixer-Setup projectors for meetings-Setup and operate teleconferencing hardware

Help Desk support in an education environmentInstalled and maintained desktop computer hardware-Dell workstations for student and teacher useInstalled and configured desktop software-Microsoft Office 2003, 2007-Testing softwareMaintained Access databases of student testing information-Tests taken-Test scores-Used to create reports for teachersAssisted teachers in the use of installed software and hardware-Office applications-DOE Webmail-PLATO Learning EnvironmentActive Directory-Assisted in the management of students accounts-Reset passwordsUpdated the schools website-Basic HTML 4 document creation/editing in Notepad

General office correspondence-contact information managementEvent planning-hotel and catering bookingsMinor book keeping-Payroll-Bill paymentwebsite maintenance and design-graphic layouts and image editing-JavaScript and PHP scriptingComputer lab-routine maintenance of lab computers-network troubleshooting

Opening and closing store computer and registerscounting down cash registersmanaging store inventoryreceiving incoming shipmentspreparing return shipmentsscanning out non-selling titlesadjusting inventory on the computer maintained inventory systeminstalling monthly updates to the special order systemCustomer servicereplacing ink cartridges on printerhandling customer complaints