Plan, organize, fiscally monitor, review and evaluate the activities, operations, and services of the Water Treatment Plant, Wastewater Treatment Plant, Water Distribution Department, Wastewater Collection Department, Administration Office, City Dam and Reservoir for two adjacent cities. Recommend the Board to implement the JPB strategic plan and annual business plan to ensure that JPB’s activities and functions efficiently serve the needs of customers/payers across the JPB service areas while complying with relevant laws and regulations. Report directly to the JPB Board of Directors. • Guide the development and execution and track the achievement of short- and long-term objectives to achieve the goals of the JPB’s mandate and strategic plan in line with all relevant legislation. • Direct the execution of budgets, oversee development and implementation of the capital improvement program, and all major JPB-financed engineering projects, grant-in-aid, loan, and bond issuance. • Establish performance requirements and goals for personnel development while providing coaching and capacity building as well as performance evaluation. • Monitor the review of proposed legislation and regulations while directing and engaging in business and intergovernmental activities to affect legislative and regulatory reform as per the priorities of JPB. • Provide leadership, build and maintain top-performing customer service teams by the selection, promotion, preparation, and day-to-day management activities.

Improved efficiency, quality output, and performance uniformity while reducing miscommunication by developing SOPs for every area of operation, including a commercial kitchen, dining room, basketball court, 24ft climbing wall, laser tag area, video gaming room and much more. Strategically and operationally generated business value by engaging people, addressing their unique needs, and arranging fun, games, and group activities. • Developed and fostered an integrated community center culture (integrate people with special needs with their typically developed peers) while leading general contractors and subcontractors to demolish, renovating a 35,000 square foot old manufacturing facility. • Established and ran the community center and all facets of it from design to completion, including the selection of equipment, staff, software, vendors, sales, and marketing.

Administered all activities related to GIS initiatives, including awareness of spatial connections, patterns, and trends. Enhanced the standard of GIS information systems applications and educated junior staff through training sessions and improved their knowledge on data conversion, GIS information design. Researched institutions using topological, geometric, and geographic properties while interpreting spatial data used in mapping, reports, and other product development activities. Carried out additional activities, such as taking an industrial survey and performing pretreatment system reviews to ensure compliance with both state and federal wastewater standards. • Crafted database technologies, improved database reliability and functionality and planned for potential expansion while managing GIS data and the structure/database environment. • Established and implemented methodologies for spatial data formation and execution, consisting of digitization, editing, coding, line annotation, and polygon data.

Gave expert, pragmatic policy guidance to guide the agency’s decision-making on operations at Indianapolis International Airport with TSA oversight of a privately owned and operated Registered Traveler program. Carried out financial, strategic, and technical tasks under the program director’s supervision. Oversaw and administered remote staff, day-to-day operations, planning, and scheduling. Used state-of-the-art biometric verification devices to check workers through airport screening by measuring one or more biological characteristics. Also, managed the distribution of logistics, transport, and equipment vital to team performance. • Acted as a liaison for interacting and organizing operations, serving as an official go-between the TSA, the International Airport Authority of Indianapolis, and local government. • Established and introduced the transformation of key organizational systems and innovations that have increased efficiency and team unity significantly. • Contributed to program development to manage day-to-day personnel activities, assign resources, and execute administrative processes to accomplish departmental goals.

Effectively utilized personnel resources as per workflow requirements. Provided teams with up-to-date operational details in an extremely competitive environment. Worked out and adopted programs to enhance worker training in support of organizational priorities for domestic initiatives. • Organized collections and analysis of sensitive information, which was necessary for strategic planning, and introduced best practices to protect confidential information from unwarranted disclosure. • Delivered executive leadership for a web-based digital, interactive, print, and replication business for CDs/DVDs while implementing the vision and mission of the company in the general direction.

• Designed and implemented business process improvements which enhanced gross profit by over 400% and reduced costs 25%.• Directed operations and strategic direction with full responsibility for all bottom-line factors, including long range planning and global product management.• Developed, implemented and directed the purchasing department that managed the direct purchase of blank audio, video media, packaging and accessory materials for the use in the audio / video duplication process.• Created and directed the in-house IT Department optimizing the performance of hardware and software.

• Turned around a restaurant / family fun center experiencing a significant decline in sales and revenue.• Reduced food costs 8% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.• Increased annual sales from $870k to $1.2 million through tighter controls on overtime expenditures, improved efficiency, sequence of service, order expediting and table-turn times.