Brent Messina Email and Phone Number

• Developed, implemented, and trained a curriculum for new hires to develop the skills and knowledge needed to perform at the highest level when starting their position. This resulted in increased sales, customer service, and overall performance of new hires since the implementation of this curriculum.• Review resumes for hiring and conduct on site interviews with potential candidates. • Disseminates weekly reports detailing performance of office representatives.• Trained to be an expert in multiple company systems and developed a comprehensive training schedule and curriculum which enabled the office to be proficient in each system upon deployment.• Supervise and coach a team of six to eight employees of varying levels of experience to exceed sales and service expectations.• De-escalate customer issues and complaint calls.• Manage our office customer engagement survey responses and follow up with each customer for higher customer satisfaction and retention.• Underwrite complex auto, home, umbrella, and ocean marine insurance files and new business to ascertain an acceptable risk margin.• Coordinate with other offices and departments to enhance customer experiences and gain insight to different sales and training techniques and opportunities.• Develop sales strategies, competitions and utilize motivational skills to enhance employee engagement and production.• Monitor and handle HR related matters such as employee attendance, time punches, and performance, while implementing performance plans as needed.• Assist corporate with phone interviews of new management candidates prior to their final interviews. • Mentor new management hires in areas they are struggling and serve as a reference for them outside of their assigned location.

• Conducted dozens of interviews and reviewed resumes for new staffing within a wide variety of departments. • Created weekly reports detailing actions taken to increase associate productivity, customer satisfaction, and overall sales within the Lifestyles Department.• Built relationships with customers, staff, and vendors resulting in increased sales, satisfaction surveys and return customers.• Supervised and developed a team of employees resulting in higher sales and customer satisfaction month over month while also reducing loss from theft by over 10% within the managed department.• Resolved customer issues resulting in higher customer satisfaction surveys for the store and customer loyalty.

•Coached members of various departments on sales techniques, product knowledge, and the windows ecosystem which resulted in the store consistently ranking in the top 150 stores nationwide and experiencing month over month growth.•Assisted fellow associates and customers with Microsoft products, knowledge, and selling techniques through coaching and demonstrations.•Designed, taught, and created a syllabus for a weekly class for the community to enhance consumer knowledge of Microsoft products.

•Provided high quality customer experiences that resulted in additional business and increased sales.•Communicated tour details with vendors to make reservations on behalf of customers.•Filed and updated the office sales reports to both the branch and regional managers daily.•Counted and managed money totals for the office daily.•Managed the social media marketing of H.I.S's Boston branch on twitter, facebook, etc.•Designed and updated the English website for the Boston branch.

I worked as an Assistant Language Teacher in English for the Tanabe Board of Education in Ryujin Village. My job encompassed various social, educational, cultural, and technology based requirements, for example: •Serving on a six-person English language committee to create the current English language curriculum used in elementary schools.•Teaching English from grades 1 through 9 at 4 Elementary Schools and 1 Junior high school to approximately 250 students •Translating local hotel guidelines from Japanese to English to make them accessible to non-Japanese guests.•Planning, organizing, researching for and participating in cross-cultural events for Japanese students to experience American customs, holidays, and history at 5 different local schools.•Developing a year long pen-pal exchange program between an American junior high school and Ryujin Junior High School.•Guest lecturing about the importance of international exchange and cross-cultural understanding in Japanese at Ryujin high school and the local retirement community center. •Creating multimedia presentations for students and local communities, and worked closely with students to film, edit, and distribute 45 minute long graduation videos every year.•Teaching English once a week for 2 hours to a local English Language Circle for adults.