• Manage, direct and empower 35 employees across 8 states, multiple countries. • Create yearly enhancement roadmap including prioritization, quarterly goals, cross division integration• Facilitate collaborative cross team work to find and address issues and opportunities.• Resolve pain points found in data files, improving member experience and medical compliance quality.• Identify historical data issues and building processes and procedures to cleanup data without causing any member facing issues resulting in cleaner data and overall scalability.• Manage teams responsible for all inbound and outbound file transfers and processing.• Understand and communicate affects from changes to upstream and downstream business units.• On-going evaluation to update processes and procedures as needed due to systems enhancements and data structure changes.• Gather input from team members and internal partners to identify and prioritize procedures and automation enhancements.• Hone rough ideas into actionable details, scalable solutions and sustainable quality.• Increase task output through process improvement and automation to allow over 300% increase in volume with fewer people resources.• Work across business and technology teams as a subject matter expert to facilitate problem resolution.• Champion easy to use self-service solutions to reduce data requests and analysis in lieu of technical team.• Work directly with internal and external customers to increase understanding and streamline short- and long-term incremental improvements.• Train team to use basic Linux commands to increase PII/PHI file security and increase processing speed.• Tune and update regularly used MySQL queries to reduce system load during manual tasks.• Provide direction to server admin teams when experiencing server and application issues.Titles while at TeladocDirector Data Transfer 3/19-5/22Sr Manager Data Integration 3/17-3/19Data Integration Manager 11/15–3/17

• Developed, administered and tracked computer operations budgets, a staffing budget and data center maintenance budget.• Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.• Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues. • Created and implemented disaster recovery plans and procedures for Data Center.• Managed Data Center infrastructure including, fire suppression, HVAC and generators. Negotiated vendor agreements.• Managed multiple projects, and development of new ordering systems, .NET applications including database design, security, reporting and push/pull data through ETL.• Specialize in the diagnosis and repair of problems that occur in MSSQL databases, reports, and training • Deft at analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. • Strong Skill set in System Administration using Windows.• Hired, trained and supervised multiple teams providing Data Center operations and Help Desk support.• Facilitated weekly team meetings, individual consulting, and quarterly performance evaluations to motivate team members and foster a cohesive work environment.• Communicate regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion. • A team leader with abilities in performance evaluations, team building, mentoring, hiring resources, demand forecasting.• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business/management & significant experience working with steering committees.

Manage a team that was responsible for support of warehouse operations systems (including conveyor, picking systems, Motorola wireless infrastructure and MDM of warehouse equipment), develop web reporting and applications to drive operational improvements, develop, enforce standards and train development staff on performance tuning in our MSSQL (TSQL, SSIS and SSRS) and .NET web environments. I was project lead during the complete replacement of legacy wireless infrastructure with Motorola WiNG 5 with ASDP security overlaid. This position also was an all-around entry point for internal customers needing help for the Technical Services department this included coordination between technical teams, vendors, and with end users. In building our ETL processes I have pulled data from DB2, Oracle and SQL database technologies in addition to pulling various flat file types from network shares, FTP locations and XML requests from Web Services our vendors have available. IBM AS/400 knowledge.• Managed and supported hardware and software operations at Scholastic’s Data Center, Computer Operations, Production Control/Change Management, and Data Infrastructure teams.• Responsible for the main production enterprise data center and the Dev/QA data center. Workflow Automation, ITIL standardization, SQL ETL, SQL Reporting, database design.

Primarily a member of the Windows server administrator team, handling physical blade (HP and IBM), rack mount servers, virtual servers in VMware clusters and the enterprise production and development PolyServ SQL environments. The versions of windows server administered in this position include: NT, 2000, 2003, 2003R2, 2008 and 2008R2. I was also responsible for backups, restores and offsite tape rotations.Some highlighted duties:-Provide daily support and assistance for computer systems using the Windows platform. -Providing troubleshooting for other employees, work online or over the phone for as technical-support service, or work as part of a team of administrators. -Update and back up all data, monitor networks, and recommend viable solutions for problems to management. -Keep security software up to date and maintains machines and servers to keep them at an optimal level of performance.

Administers computer operations department policies and procedures. -Supports and administers data retention/recovery and production job schedule environments. -Supervises employees assigned to a particular shift. -Performs continuous analysis of production jobs, backup processes, system monitors and server availability and provides solutions working with all groups impacted. Many other duties not listed that relate to Desktop support.