Brent Murphy Email & Phone Number

Scarborough

▪ Designing and building BMO's new network security platform, using Aruba's ClearPass NAC (Network Access Control) solution

Home-Based

▪ IT Management Consultant assisting IT Managers with enterprise network management, helping them achieve customer goals▪ Drove to resolution layer 3 switch implementation issues at York Region Board of Education, solving configuration and performance problems bringing their new network design into production▪ Mentored York Region Board of Education IT Managers on troubleshooting enterprise network issues, improving their support abilities and team skill sets

Home Based

▪ Led a networking team providing monitoring and Tier 3 fault management support, with a focus on performance, release, and incident management for HPE’s largest customers, resulting in decreased downtime, increased network performance, and surpassed customer SLA metrics▪ Acted as emergency technical lead for at-risk customer accounts, resulting in significantly improved customer satisfaction scores and 100% account retention▪ Consulted on network design and product enhancement in customer change (CAB) meetings, producing faster network performance, higher resiliency, and better redundancy▪ Trained and mentored HPE network engineers on fault, performance, release, and incident management, substantially improving team skill sets and support abilities

Markham, Ontario / Home Based

▪ Led a networking team providing monitoring and Tier 3 fault management support, with a focus on performance, release, and incident management, exceeding all customer SLA metrics▪ Built network diagrams and wrote supporting documentation detailing customer networks, resulting in improved network visibility and measurably reducing ‘time to resolution’ metrics▪ Created exams and certification streams for AVAYA’s VPN routers and layer 3 switches, giving the industry a means for certification on these AVAYA products, increasing revenue for AVAYA’s training program, and significantly improving AVAYA product support industry wide▪ Received several awards as recognition for customer service and technical expertise

Brampton, Ontario & Home Based

▪ Provided Tier 3 fault management support, exceeding customer SLA metrics▪ Successfully designed and implemented data network architecture to accommodate data, VoIP, and wireless traffic across customer environments▪ Performed network audits on newly acquired customer accounts, and then provided recommendations that improved network performance, product resiliency, and network redundancy▪ Trained and mentored Tier 1 and 2 support groups on fault management, design, and configuration support, improving team skills and department support capabilities▪ Received several awards as recognition for technical leadership

Scarborough, Ontario

▪ Led a team of 10 network analysts in managing the Bank’s data networks, ensuring we successfully met customer satisfaction scores and SLA metrics▪ Organized and ran weekly meetings, improving team communication and customer focus▪ Consulted with project managers on design and network strategy, successfully building resilient, redundant, high performance networks▪ Significantly increased the team’s ability to manage the Bank’s network and decreased new employee integration time by 50% by developing a training curriculum of student guides, hands-on labs, and tests to train engineers on LAN/WAN protocols, OSI communications, mainframe technologies, tool use, and network fault management.▪ Received several awards as recognition for technical leadership and team training

Bachelor Of Science (Bsc - Hons), Zoology/Animal Biology & Genetics

Master Of Business Administration (Mba), Business Administration And Management, General

Partially completed