Brent Murphy Email and Phone Number
Brent Murphy work email
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Brent Murphy personal email
▪ Proven IT management experience leading / driving network engineering teams to exceed customer service level agreement (SLA) metrics, improve customer satisfaction scores, and maintain 100% account retention year after year ▪ In depth senior network engineering experience designing, implementing, and troubleshooting customer enterprise networks, with additional focus on vendor, performance, release, and incident management, building and overseeing ITSM, ITIL, and CAB processes▪ Subject matter expert on LAN / WAN protocols, including but not limited to VLAN, STP, QOS, WLAN, IP, OSPF, RIP, and BGP▪ Proficient in supporting enterprise data and wireless networks, with knowledge of VoIP, firewall, and cloud technologies▪ Successful at developing / implementing training curriculums and certification streams for networking products and platforms▪ Certified on multiple vendor products and platforms (Cisco, Nortel, and Avaya)▪ Dynamic leader and mentor with excellent communication and presentation skills, able to successfully convey information to any audience regardless of their technical background
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Network ArchitectBmo Financial Group 2016 - PresentScarborough▪ Designing and building BMO's new network security platform, using Aruba's ClearPass NAC (Network Access Control) solution -
It Management And Network Engineering ConsultantIt Management And Network Engineering Consultant 2016 - PresentHome-Based▪ IT Management Consultant assisting IT Managers with enterprise network management, helping them achieve customer goals▪ Drove to resolution layer 3 switch implementation issues at York Region Board of Education, solving configuration and performance problems bringing their new network design into production▪ Mentored York Region Board of Education IT Managers on troubleshooting enterprise network issues, improving their support abilities and team skill sets
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It Technical Manager / Senior Network EngineerHewlett Packard Enterprise 2014 - 2016Home Based▪ Led a networking team providing monitoring and Tier 3 fault management support, with a focus on performance, release, and incident management for HPE’s largest customers, resulting in decreased downtime, increased network performance, and surpassed customer SLA metrics▪ Acted as emergency technical lead for at-risk customer accounts, resulting in significantly improved customer satisfaction scores and 100% account retention▪ Consulted on network design and product enhancement in customer change (CAB) meetings, producing faster network performance, higher resiliency, and better redundancy▪ Trained and mentored HPE network engineers on fault, performance, release, and incident management, substantially improving team skill sets and support abilities -
It Technical Manager / Senior Network EngineerAvaya 2010 - 2014Markham, Ontario / Home Based▪ Led a networking team providing monitoring and Tier 3 fault management support, with a focus on performance, release, and incident management, exceeding all customer SLA metrics▪ Built network diagrams and wrote supporting documentation detailing customer networks, resulting in improved network visibility and measurably reducing ‘time to resolution’ metrics▪ Created exams and certification streams for AVAYA’s VPN routers and layer 3 switches, giving the industry a means for certification on these AVAYA products, increasing revenue for AVAYA’s training program, and significantly improving AVAYA product support industry wide▪ Received several awards as recognition for customer service and technical expertise -
Senior Network Engineer / Network ArchitectNortel Networks 2000 - 2010Brampton, Ontario & Home Based▪ Provided Tier 3 fault management support, exceeding customer SLA metrics▪ Successfully designed and implemented data network architecture to accommodate data, VoIP, and wireless traffic across customer environments▪ Performed network audits on newly acquired customer accounts, and then provided recommendations that improved network performance, product resiliency, and network redundancy▪ Trained and mentored Tier 1 and 2 support groups on fault management, design, and configuration support, improving team skills and department support capabilities▪ Received several awards as recognition for technical leadership -
Lead Network Analyst / Training CoordinatorBank Of Montreal 1992 - 2000Scarborough, Ontario▪ Led a team of 10 network analysts in managing the Bank’s data networks, ensuring we successfully met customer satisfaction scores and SLA metrics▪ Organized and ran weekly meetings, improving team communication and customer focus▪ Consulted with project managers on design and network strategy, successfully building resilient, redundant, high performance networks▪ Significantly increased the team’s ability to manage the Bank’s network and decreased new employee integration time by 50% by developing a training curriculum of student guides, hands-on labs, and tests to train engineers on LAN/WAN protocols, OSI communications, mainframe technologies, tool use, and network fault management.▪ Received several awards as recognition for technical leadership and team training
Brent Murphy Skills
Brent Murphy Education Details
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Zoology/Animal Biology & Genetics -
Business Administration And Management, General
Frequently Asked Questions about Brent Murphy
What company does Brent Murphy work for?
Brent Murphy works for Bmo Financial Group
What is Brent Murphy's role at the current company?
Brent Murphy's current role is Network Architect at BMO Financial Group.
What is Brent Murphy's email address?
Brent Murphy's email address is brent.murphy@hp.com
What schools did Brent Murphy attend?
Brent Murphy attended Western University, York University - Schulich School Of Business.
What skills is Brent Murphy known for?
Brent Murphy has skills like Networking, Network Design, Data Center, Managed Services, Customer Service, Voice Over Ip, Troubleshooting, Switches, Routers, Vendor Management, Fault Management, Cisco Systems Products.
Who are Brent Murphy's colleagues?
Brent Murphy's colleagues are Ram Kumar, Tyrell Meaney, Ken Allard, Sooraj J, Matthew Luk, Badr Raji, William Lehto.
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