West Michigan Credit Union is a not-for-profit financial cooperative chartered and regulated by the State of Michigan. We are a member owned and operated local credit union governed by a Board of Directors elected by our membership. You can feel secure in knowing that each and every owner’s savings are insured to at least $250,000 by the National Credit Union Administrative (NCUA), an agency of the federal government. When you join our Credit Union you become a member/owner in a financial institution that offers a wide range of services to meet your financial needs. From checking and savings accounts to personal loans & mortgage loans and much more. We are here to serve you today and help you prepare for tomorrow. “Once a member, always a member”That’s the credit union way. Even if you change jobs, move or retire, you can still retain full membership rights and privileges. Serving you since 1956

West Michigan Credit Union is a not-for-profit financial cooperative chartered and regulated by the State of Michigan. We are a member owned and operated local credit union governed by a Board of Directors elected by our membership.

Over 25 years experience specializing in financial products and services to protect credit unions and their members. Product portfolio includes: AD&D Bond Insurance Collateral Protection Insurance (CPI and VSI) Comprehensive Internet Security Services, Managed Services, Firewall MonitoringCredit Insurance/Debt ProtectionDepreciation Protection Executive BenefitsI.D. Theft ProtectionGAP - Auto Deductible Reimbursement & Total Restart GPS Tracking and Recovery Programs and Vehicle Service Contracts (VSC). I have dedicated myself to servicing credit union clients, acting as a liaison when questions arise, providing guidance on existing products and services and identifying when adding additional financial service, technology, or marketing options would benefit their members. I am eager to work with each account as a partner, guiding them to make sure they receive the best possible products and service for their member.

Brent is a client executive with Transamerica's Financial Solutions Group (FSG) with over 20 years of experience working in the financial services industry. As a client executive, he specializes in servicing credit union clients, acting as a liaison when questions arise, providing guidance on existing products and services, and identifying when adding additional financial service, technology, or marketing options would benefit their clients. He is eager to work with each account as a partner, guiding them to make sure they receive the best possible products and service for their organization and its customers.FSG has catered to credit unions for over 40 years offering comprehensive programs that integrate their financial products with technology software solutions. Their portfolio includes Credit Insurance, Debt Protection, GAP, Vehicle Service Contracts (VSC), and AD&D insurance, in addition to user-friendly technology systems - Interlend, Interlend Mobile, and InterAcct - to help members easily open accounts and apply for loans online and in the branch while offering protection products. Other FSG offerings include the SMARTSource Membership Growth Progam, Insurance-e-Advisor - an interactive insurance buying guide for consumers. All focused on strengthening your organization and protecting consumers.Transamerica's dedicated and experienced team of professionals delivers optimal solutions to businesses by valuing the organization's vision as well as their customers' needs, preferences and buying behavior.

• Executive committee member• Established and autonomously managed a new Western Michigan and Northern Indiana division• Developed and implemented an overall business plan, market analysis, sales forecasts, labor needs, training programs and P&L forecasts• Recruited and trained all staff, both operational and sales • Negotiated all vendor contracts• Increased sales using a consultative approach, expanding into new markets traditionally ignored

• Directed the logistics of all transportation functions• Negotiated national contracts with Ryder and various fuel stations and service centers• Reduced departmental cost and improved customer satisfaction by increasing route efficiencies• Instituted computerized routing resulting in significant savings in labor and truck expenses• Implemented rigorous training policies which virtually eliminated customer complaints

• Directed all sales activities with a staff of four direct sales personnel and eight commissioned route sales people• Increased gross sales by 60% in 18 months by offering “non-premium” pickup service, expanding into new markets and vertical marketing within existing accounts• Reduced departmental expenses through strict budget applications• Participated in industry trade shows • Elected Secretary of the Detroit Air Cargo Association

• Sold airfreight pickup and delivery service to Ford Motor Company and their OEM suppliers in Michigan and Northern Ohio• Negotiated with Burlington Northern Airfreight and Zantop airlines for specific regionalized contracts• Successfully negotiated and presented bid for exclusive “first call” vendor status for Ford Motor Company and Burlington Northern Airfreight, Highways & Skyways single largest account• Developed customer questionnaire regarding quality of service and support, followed up with detailed reports and recommendations based on survey findings increasing customer satisfaction