With over nine years of work experience in various operations and administration roles, I am a skilled and reliable Operations Officer at Netherhall House (Residential College in London UK). I manage the daily operations of the college, including accommodation, catering, events, and maintenance, ensuring the highest standards of quality and service. I also oversee the customer relationship management system, handling inquiries, feedback, and complaints from students, staff, and visitors, and providing timely and effective solutions. I have a strong background in government processes (food safety, registrations and licencing) and administration, having worked as a Storeman at Woolworths Limited for eight and a half years, and as an Office Administrator at a Car Dealership for two years. I have a Bachelor of Economics from UNSW Sydney, Australia. I am passionate about creating a positive and supportive environment for the diverse college community, and I am committed to continuous improvement and excellence. I bring diverse perspectives and experiences to the team, and I value collaboration, communication, and innovation. My greatest asset is proven loyalty and commitment in all of my previous roles, demonstrated by my long tenure and ability to adapt to change.