Brent Ramirez Email & Phone Number

Founded B2B SaaS company making it easier for tour and activity companies to communicate with their customers through a niche CRM platform. Brought the working MVP to market. Leading cross functional teams — shipping 50+ in-app features within 6 months. Businesses use Chirrup to send 10,000+ messages each month.

London, Gb

As a seasoned freelance JavaScript developer and top 1% contributor on UpWork, I have helped numerous small to mid-sized businesses streamline their operations and enhance their customer support. My expertise lies in building custom communication apps, leveraging cutting-edge technologies like Twilio and OpenAI. Having maintained a high job success rate and consistently delivering on my projects, I've been able to earn a spot in the top 1% of talent on Upwork. This accomplishment helped push me into the invite-only, Expert Vetted Talent program - exclusive to enterprise companies looking to find the highest-rated and vetted talent on UpWork. One of my notable achievements includes creating a chatGPT integration for Airtable, using Python and Azure, to generate and dispatch personalized marketing text messages. I have also developed SMS bots for a Limousine company, which enabled them to schedule transportation efficiently and manage their bookings effortlessly.My technical prowess in JavaScript, Twilio, and OpenAI has enabled me to create custom applications that deliver exceptional results for my clients. I am confident in my ability to help startups and businesses achieve their goals by leveraging my skills to build reliable and scalable software solutions.

Foster City, California, Us

Advanced test operator and instructor for an autonomous car company — conducting advanced testing on self-driving vehicles and training new members of the Advanced Testing team. This is a cross-functional position where I work with both software and hardware teams to build the first-ever bi-directional self-driving robo-taxi.Serves as a testing liaison, working closely with Zoox operations, product, hardware, and software teams. Responsible for conducting, documenting, and troubleshooting product updates.Collaborate with software prediction and perception teams, validating machine learning models aimed at accurately seeing and predicting the behavior of other cars, pedestrians, cyclists, and more. Worked with hardware engineers and perception teams to test a variety of sensors, including Lidar, radar, and cameras, to ensure that the vehicles accurately perceive their surroundings.Responsible for deploying new software branches to the vehicles using terminal and git commands. Used JIRA to create and track issues, Confluence to follow updated guidelines, and GitHub to review engineering changes.

Alameda, Ca, Us

Founded a B2B2C company providing outsourced sales, customer support, and operational assistance for 62 tour and activity businesses across the US. Our agents increased sales — which led to 90% of our clients to grow year over year. One client, Hawaii Glass Bottom Boats, grew revenue 847% in a 3-year period.We were a human driven company powered by custom built tech - making every customer interaction a positive experience.

Led operations for a Hawaii tourism company, managing 80 employees in reservations, the brick-and-mortar store, and transportation services. Revamped the online booking process, which increased online sales by 294% in the first year.

As an independent securities trader, I conducted extensive technical analysis of historical data generated by market activity. I utilized charting indicators based on price and volume to identify market momentum, trends, volatility, and money flow. Additionally, I developed and maintained a detailed trading strategy that was used to determine qualifying buy or sell opportunities. This strategy included a stringent money management system that was employed to maximize profits while limiting losses.

As the project manager for a large construction project, I oversaw a $250,000 effort to treat and protect 70,000 sq ft of surface area. I managed a team of four workers who applied the necessary coating products, and acted as a liaison between them and the general contractor to ensure high quality, timely completion of milestones, sustainable methods, and safety.Throughout the project, I worked collaboratively with both sides to identify potential problems or discrepancies between coating products and their intended use. I also researched innovative and environmentally-friendly techniques for removing mold, and worked closely with a dry ice blasting consultant to ensure zero chemical residue was left behind after using the Cold Jet system SDI Select 60 for mold and sealant removal.In addition to overseeing the work itself, I made sure to closely monitor the proper disposal of hazardous materials. I created the project scope, and regularly communicated updates on the budget, scheduling, and work progress to the general contractor to keep everyone informed and on track.

As a retail banking customer service and sales representative, my primary focus was generating sales and maximizing cross-selling and up-selling opportunities. I consistently ranked in the top 10 percent in sales in one San Fernando Valley district. In addition, I maintained expert knowledge of company products and services and explained them to customers, ensuring they had the information they needed to make informed decisions.Providing outstanding customer service was a key part of my job, and I had a proven track record of exceptional customer satisfaction ratings. I serviced and maintained customer portfolios through the Store Vision Platform, Store Vision Teller, and Hogan 3270 (with advanced proficiency), enabling me to quickly and efficiently conduct transactions such as loan document preparation, creating business accounts, and offering bank-related trust services.

Supervised a team of skilled craftsmen in a time-sensitive environment while maintaining high-quality outputLed team members in environmental and personal safety training procedures to comply with ISO (International Organization of Standards) 9000 Quality Management System standardsScheduled work flow and work sequences to maximize efficiencyServed as liaison between technical management and workers