Brent Reynolds Email and Phone Number

Work directly with customers on a consulting basis to assist with all aspects of IT infrastructure management including:• Budgeting, Security, Data management & Migration• Diagnose and resolve hardware and software issues in an efficient and timely manner.• Research, test and deploy new technology.• Create and provide innovative solutions to complex technical problems• Manage and maintain a web based support queue of tickets assigned and hours billed to show initiative to address items based on priority/severity level.• Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future including determining the practical/business effects those changes might make to LIVE system operations.• Plan, coordinate and implement network security measures in order to protect data, software and hardware.• Participate in and follow implementation scripts for IT projects such as upgrades, training and troubleshooting.

• Provided custom outsourced IT services and consultation for various enterprise clients in the hospitality and aerospace industries. • Engineered and deployed solutions for clients’ core IT infrastructure including Windows SBS/2008/2012 migrations, virtualization platforms, backup and D&R strategies, mission-critical software deployments/migrations, and 802.11/802.3 networks.• Provided remote support to hundreds of client end-users and executives around the world, often making on-site visits for projects lasting 1-2 weeks.• Strategized with Computer Aware and client executives on ways to better achieve business objectives with new solutions, technologies, and improved process & procedures.

• Site-surveyed, engineered and deployed custom Ruckus 802.11 mesh networks for MDU clients, including Cedar Pointe Apartments in Nashville, TN.• Advised CWB WiFi on survey/deployment/support methodologies, selecting 802.11 technologies and vendors, and how to position/market solutions to clients. • Designed, developed, and maintained backend systems for CWB WiFi.• Hosted public marketing demonstrations and provided wireless networks for events such as the National Prescription Drug Take-Back program. (http://www.deadiversion.usdoj.gov/drug_disposal/takeback/)

• Provided custom outsource support and administration of client systems, networks, and end-users from remote.• Designed, developed, and maintained backend systems for Cooper Services.• Advised Cooper Services and our clients on various IT fronts to better enable them to achieve their business goals and aspirations.

• Assessed, diagnosed, and maintained existing client networks, WAN/TLS/MPLS/VPN circuits, domains, servers, backup strategies and border security in order to ensure scalability, redundancy, and fault-tolerance of client data and systems.• Developed and delivered custom solutions and provided recurring on-site outsourcing of systems and network administration to clients, partners, and end-users.• Advise both TekMate and client management with project planning & direction, purchasing recommendations, and methods to improve the efficacy of existing processes and procedures.

• Designed a new website template to update the Bar’s presence and functionality on the Internet.• Handled the day-to-day operations of the Bar’s IT systems, troubleshooting issues and developing new strategies for IT operations.

• Maintained “Top 10th Percentile” performance metrics for customer experience and troubleshooting methodology.• Voted “Team Player of the Quarter” by fellow agents for successes in leadership and peer mediation.