• Direct a 5-member team in the day-to-day management of the Information Systems (IS) infrastructure across the Calgary, Edmonton, and Fort McMurray offices • Administer all network, hardware, and software systems including the LMS and the online training platform• Drive the full-cycle execution of up to 6 concurrent projects to install, upgrade, repair, and optimize IT systems • Oversee the security of all applications by monitoring performance, investigating threats, and rectifying issues • Maintain compliance with COBIT 5, NIST Cybersecurity Framework, and ISO/IEC information security standards• Conduct periodic threat assessments, vulnerability testing, and cyber security training for new and existing staff • Facilitate annual internal audits to maintain PCI-DSS compliance and supervise external service providers to sustain governance and quality levels • Accountable for the team hiring, training, talent development, and performance evaluation and management• Guide leadership in the sourcing, purchasing, and procurement of new technologies and services Key Achievements:✔ Reduced susceptibility from security risks from over 20% down to 1.6% by founding the cyber security awareness program and introducing quarterly phishing campaigns ✔ Decreased costs and dramatically enhanced system features and functionalities by orchestrating the seamless implementation of the new LMS ✔ Designed the inaugural disaster recovery plan and established a designated hot site at the Calgary location that allowed the company to resume business operation within 48 hours of any major service outage ✔ Played an integral role in transitioning employees to remote work during the pandemic by modernizing the telephone system ✔ Dramatically improved the network capacity, scalability, storage, and processing speeds for the Edmonton and Calgary offices by replacing the 7 physical servers ✔ Led the creation of an e-audit software that is used by 10,000+ auditors per year

• Tasked with administering the IT environments and network architecture for the 3 ACSA offices across Alberta • Managed hardware and networking equipment including computers, servers, switches, routers, and other devices• Performed regular site inspections, investigations, and troubleshooting to uncover and resolve technical problems • Partnered with development teams to build and evolve the enterprise resource planning (ERP) and CRM systems• Completed weekly IT environment health checks and authored monthly reports using Crystal Report and SQL