• Introduced best practices and external industry trends, infusing innovative insights from competitive intelligence for improved workgroup performance.• Spearheaded research initiatives within HR, enhancing workgroup and leadership understanding of employee experience improvement strategies.• Collaborated with internal partners to ensure standards in qualitative and quantitative research were upheld.• Advised and strategized with leaders using survey data from thousands of… Show more • Introduced best practices and external industry trends, infusing innovative insights from competitive intelligence for improved workgroup performance.• Spearheaded research initiatives within HR, enhancing workgroup and leadership understanding of employee experience improvement strategies.• Collaborated with internal partners to ensure standards in qualitative and quantitative research were upheld.• Advised and strategized with leaders using survey data from thousands of employees to enhance the workplace experience. Show less

• Planned, forecasted and managed $2M+ research budget for the Home & Auto Lending businesses, resulting in national TV ad campaigns and significant increases in quotes for Home Lending, as well as the best quarter of performance ever for Auto in Q1 2018.• Orchestrated extensive research processes from start to finish, assisting consumer banks, innovation teams, home lending, and auto businesses in strategic decisions.• Partnered closely with Chase Compliance and Sourcing departments to… Show more • Planned, forecasted and managed $2M+ research budget for the Home & Auto Lending businesses, resulting in national TV ad campaigns and significant increases in quotes for Home Lending, as well as the best quarter of performance ever for Auto in Q1 2018.• Orchestrated extensive research processes from start to finish, assisting consumer banks, innovation teams, home lending, and auto businesses in strategic decisions.• Partnered closely with Chase Compliance and Sourcing departments to seamlessly onboard external suppliers while upholding all necessary Controls requirements.• Built lasting relationships with third-party suppliers for strategic business objectives.• Diagnosed clients' needs, implemented research-driven solutions to build their businesses.• Introduced new, innovative research methods to the Consumer Bank, leading to a completely new strategy for in-branch merchandising. Show less

During this tenure, I led Nationwide's large-scale research/analytic studies and research programs aimed at supporting the company's strategic priorities and initiatives. I have created and implemented go-to-market plans while partnering with key stakeholders. Furthermore, I built and nurtured strategic business relationships with internal resources and external research suppliers.The benefits I brought during this role were:• Spearheaded first company-wide employee engagement program… Show more During this tenure, I led Nationwide's large-scale research/analytic studies and research programs aimed at supporting the company's strategic priorities and initiatives. I have created and implemented go-to-market plans while partnering with key stakeholders. Furthermore, I built and nurtured strategic business relationships with internal resources and external research suppliers.The benefits I brought during this role were:• Spearheaded first company-wide employee engagement program resulting in driving engagement levels.• Recognized by senior management and selected to oversee digital research ($300K annual project with comScore).• Led and mentored 30K+ employees ensuring operational and service excellence.• Delivered data-driven insights to business partners by collecting and analyzing quantitative data. Show less