• Provides project management and control to ensure customer scope, requirements, and compliance are met.• Provides sales staff with work estimates, configurations, purchase orders, quotes, and pricing needs for custom solutions and systems integration.• Provides both presales and post-sales support, to internal business groups, resellers, and partners both domestic and international.• Responsible for consultation services on satellite communications and… Show more • Provides project management and control to ensure customer scope, requirements, and compliance are met.• Provides sales staff with work estimates, configurations, purchase orders, quotes, and pricing needs for custom solutions and systems integration.• Provides both presales and post-sales support, to internal business groups, resellers, and partners both domestic and international.• Responsible for consultation services on satellite communications and disaster recovery needs related to telecommunications, radio, and dispatch operations.• Manages the development, manufacturing, testing, configuration, and implementation of current satellite communication products.• Managed the 24/7 technical and customer service support for Cobham systems to Veterans Affairs multiple satellite communication sites across the US and Puerto Rico. • Provides quality control inspections on equipment to maintain standard product development.• Manages the implementation and custom integration of land mobile radio and data mesh networks over satellite, cellular, and terrestrial networks with least cost routing in mind.• Provides product training and troubleshooting via remote desktop, WebEx, onsite, and offsite.• Performs onsite product demonstrations for partners as well as customers foreign and domestic.• Manages the testing of products and the repairs of equipment if needed.• Produces prototypes of new products for both customers, and internal research and development.• Writes preliminary technical documents that aid in the production of end user documentation.• Utilizes a ticket management system, manages ongoing and completed operations onsite and off.• Possesses a strong understanding of telecommunications, microwave technologies, satellite communication. Show less

• Managed and performed daily Helpdesk Operations of a 300 user network providing Tier 1 and Tier 2 support, both remote and desk side. • Performed Quality Assurance Inspections to ensure full compliance with Army and DoD policies and procedures.• Managed Smart Phone Program to include cost analysis, implementation, configuration, maintenance, and support.• Utilized a ticket management system to track support trends, incidents, and resolutions.• Performed repairs and… Show more • Managed and performed daily Helpdesk Operations of a 300 user network providing Tier 1 and Tier 2 support, both remote and desk side. • Performed Quality Assurance Inspections to ensure full compliance with Army and DoD policies and procedures.• Managed Smart Phone Program to include cost analysis, implementation, configuration, maintenance, and support.• Utilized a ticket management system to track support trends, incidents, and resolutions.• Performed repairs and modifications to peripherals, computers, hardware and software.• Provided technical assistance and training for Microsoft Office Suite.• Provided 24/7 on call customer support service.• Effectively managed various projects simultaneously. Show less

• Managed and implemented training operation plans and programs.• Managed and tracked education and training activities of employees.• Responsible for equipment upgrades, and provided training and education on equipment internally and to organizations supported.• Responsible for establishing future education/training programs for client organizations.• Responsible for New User Operational Security training, risk assessments and resolutions.• Implemented new approaches… Show more • Managed and implemented training operation plans and programs.• Managed and tracked education and training activities of employees.• Responsible for equipment upgrades, and provided training and education on equipment internally and to organizations supported.• Responsible for establishing future education/training programs for client organizations.• Responsible for New User Operational Security training, risk assessments and resolutions.• Implemented new approaches, policies, and procedures to improve efficiency and organization.• Organized training data to achieve a 75% increase in meeting resource goals and objectives set by upper management. Show less

• Team leader for a deployed Cavalry Scout Platoon in the Republic of Korea as part of the U.N. Joint Security reinforcement mission.• Responsible for supervising soldiers and all assigned equipment.• Responsible for vehicles, and equipment valued at over $4 million.• Trained personnel on new equipment, to include but not limited to, Javelin Missile System, Blue Force Tracker, and marksmanship.• Performed quality assurance inspections on the serviceability, accountability, and… Show more • Team leader for a deployed Cavalry Scout Platoon in the Republic of Korea as part of the U.N. Joint Security reinforcement mission.• Responsible for supervising soldiers and all assigned equipment.• Responsible for vehicles, and equipment valued at over $4 million.• Trained personnel on new equipment, to include but not limited to, Javelin Missile System, Blue Force Tracker, and marksmanship.• Performed quality assurance inspections on the serviceability, accountability, and readiness of weapons, vehicles, equipment and personnel.• Worked extensively with multi-national forces on 11, 12, and 15 month deployments to Korea and Iraq. Show less