Brent Smith Email and Phone Number

This role requires the professional execution of the core responsibilities and duties outlined below.My role is to Develop Key Strategies for client education, engagement and growth across Australia.Key elements for this role is to develop and execute the education and growth strategies across the Southgate Group.Core tasks and responsibilities will include:Growing and maintaining strong relationships with client organisations;Developing and distributing client education resources (eg. tailoredinformation guides)Conducting employer/employee presentations onsite at clientworkplaces;Conducting individual employee consultations onsite at clientworkplaces and referring information to sales consultants for furtheractionDevelop Sales Strategy and implement best practice to ensure growth and successful client educationAssisting client organisations to develop ATO-compliant salarypackaging policiesEducating and consult client organisations on salary packaging proceduresUnderstanding and communicating the eligibility and restrictions of salary packaging a range of fringe benefitsProvide understanding and communicating the advantages of salary packaging particular fringe benefits in different industries/employer sectorsImplement best practice in Southgate Account ManagementAssist in salary packaging enquiries to ensure best tax effectiveness for clientsArrange and present at conference or sponsorship events Develop Cross-promoting products and services of other Southgate Group divisions and client baseContact me on brent.smith@southgatesalpack.com.au 0423 660 043

FCA Australia has many brands in their umbrella. Jeep, Chrysler, Dodge, Alfa Romeo, Abarth, FIAT and FIAT Professional. My role is to develop a sound fleet strategy, prospect, conquest and maintain National fleet customers. In addition, responding to relevant tenders in both fleet segments to ensure FCA gains its share in these defined markets. • Foster Fleet Management Organisation (FMO) relationships with allocated FMOs to promote FCA, its products and work in conjunction with relevant personnel for mutually beneficial sales outcomes.• Support the design, development and delivery of the national fleet strategy, in particular relevant accountable segments in corporate tool of trade and rental markets.• Develop long term segment specific sales strategies that include a communication strategy and regular visitation schedule based on customer category.• Respond to relevant tender submissions, complete with all required information on time or earlier than close off date.• Manage key fleet accounts with close communication and status reports on vehicle orders, delivery dates and new model information.

My role is responsible for increasing market penetration in Rental, Franchises, Government, NFP, and SME organisations. I support the design, development and delivery of the national fleet strategy and consult with the Renault Dealers to maximise fleet opportunities within their PMA.-Key aspects of my role.-Assist in growing the Renault Australia Dealer Fleet Sales through local PMA- Local and State Government, Business and National Fleet, NFP band SME.-Develop long term national and local rental strategies-Assist with the marketing strategy to promote to key target audience FMOs and SME markets-Assist and improve National Fleet Policies to meet market and internal objectives-Develop and Communicate National Fleet Plan to ensure dealer network sales can be maximised- Develop and implement key aspects of the Renault Corporate -Provide experience leadership with developing marketing and communication plans and managing key projects-Manage vendors and budgets- Design and implement national fleet training program for dealer partners

Code Red Marketing and Customers for life are the leading supplier of retention solutions to the automotive industry.Our core deliverable is maximising profit through customer retention – creating mutually beneficial, lifetime customer relationships.We achieve this with the most advanced suite of customer engagement tools in the auto industry and your customer data – a rich source of opportunities in your own DMS.Our advanced data analytics identify customer defection and deploy powerful engagement solutions that aim to pull at-risk customers back into the sales cycle. Delivering tangible results to dealerships bottom line.Thinking ONE RETENTION SOLUTION. Think CODE RED.Code Red Marketing provides a complete 360-degree, multi-channel, fully integrated, automated marketing that solution works to maximise ROI.Code Red Marketing delivers customer satisfaction and engagement results via a suite of streamlined programs that are individuallystate of the art. These programs are powered by leading-edge technology and highly skilled people.Data analytics, proprietary reporting and segmentation capabilities set the foundation for an exceptionally powerful and effective “set and forget” customer engagement solution, with undeniable ease of connectivity to all DMS types and near real-time ROI statistics.Our solutions complement one another to provide a complete solution to ensure real value is created for dealerships customers and drive dealership profitability.Connect 360 Retention ProgramSocial media marketing and online reputation managementDigital Drive AppsEngage Call Centre CRM solution programsMail house and marketing project managementVideo Production for social media and brandingOnline booking process managementVehicle Protection Warranty Plans (VPP)Roadside Assistance PlansReward Retention ProgramsGo to www.coderedmarketing.com.au

My role is to develop customer-centric culture through Dealer Network utilising Customer Retention initiatives.l consult with internal GM and key dealership leadership to facilitate business growth in, service and parts through optimizing the customer experience, dealer efficiency/productivity and profitability.my aim is to Influence and facilitate the creation, maintenance and monitoring of business development strategies tailored dealer by dealer.• Work with dealer staff to develop and implement activities and action plans to improve dealer part sales and service profitability, expense coverage and customer retention rates.• Optimize the interaction between dealer departments to ensure effective sales to service handover, enhance parts and accessories sales, enhance service re-delivery, and embed behaviours/practices/processes that maximize the potential for repurchase. • Use all available Holden and Dealer resources to analyse sales and service customer demographic, servicing patterns/behaviours and use this analysis to create advanced retention and conquest strategies.• Critically analyse dealer’s efficiencies in service, customer handling, and workshop and parts management, and devise tailored strategies by dealer to lift the dealer efficiency.• Review dealer’s promotion, stop defection and loyalty initiatives aimed at growing the volume of sales and service business. My aim is to drive improvement and optimization volume growth initiatives to maximise customer satisfaction to enhance brand and product loyalty.

Pentana Solutions is the market leader in Automotive Business Solutions. Within this position l am responsible for the growth processes and solutions across for CRM, Contact Centre, Registration Solutions, Business Intelligence, Showroom and Accounting Portfolios.Maintain the growth of ERAnet, Dealer Pro, Nova, Executive Software and provide clients business solutions.Promote and grow DealerSocket to key clients. DealerSocket's major advantage is that it is fully integrated with ERAnet therefore providing a seamless process from the sale to delivery to service and back again. This system has many advantages apart from being a one process system it also provides Automation Marketing, Surveys, Functional Reporting, Gross V Productivity, Full ROI on marketing, Sales Management and Staff transparency from email integration to lost sales strategies. This software is the industry leading automotive CRM (Customer Relationship Management) and dealership training provider, serving auto dealers throughout Australia, NZ and beyond. The system supports over 100,000 active users worldwide.Dynamic Matching to ensure your database cross checked is reliable and up to date.Client Contact Centre Providing lead management ROI and for sales programs/leads and ensure service retention.For more information go to www.pentanasolutions.com

e-Goodmanners is CRM prospecting systems that allows dealerships to drive results. e-GoodManners is a Automotive Lead Management System .e-GoodManners platform-driven approach is focused on providing innovative solutions for the automotive industry. Our system ensures that all potential customers are followed up effectively, increasing test drives and the actions that have been proven to increase sales.Our focus on practices which underpin the sales process and a user-friendly design make e-GoodManners the best tool to capture your showroom, telephone and internet traffic. e-GoodManners supports Salespeople on the road to a sale.The focus is strong management processes that lead to effective CRM and prospect management and full sales training.We also consult to dealerships Management teams for Business coaching and training to drive dealership profitablity.-CRM Prospecting System and Training-Consulting-Sales Training-Management Training and Consulting

The key achivement of this role was to design and develop a new facility as well as sell/service vehicles through this development aswell as becoming the highest volume provincial dealer for 2011.-Development of new facilites-Recruit and train key staff-Maintain ISO and OH&S-Maintain stock and sales targets-Deliver profit and targeted objectives

Originally employed as a sales consultant l was able to work my way in to a management position where l was able to drive the department to deliver consistent employee engagement, sales and CSI results with strong growth year on year.