• Responsible for all aspects (software and hardware) of network, desktop, and telecommunications systems. • Oversees data management, data analytics, and data governance.• Recommends, implements and maintains network, desktop, and telecommunications architectures (LAN and WAN)• Establish policies, procedures, and processes for departmental responsibilities• Ensure customer satisfaction by establishing methods, processes, and metrics• Implement and maintain quality control initiatives and quality control improvements• Manage strategic projects• Direct the management of telecommunications, desktop, and network initiatives assigned• Prepare and maintain strategic plans for growth associated with responsibility areas• Prepare and manage departmental budgets• Recommend and implement changes based on analysis of department services• Manage key vendors and staff on service delivery and project performance• Provide cost effective and timely services to the banks and their customers• Ensure appropriate staffing• Provide departmental leadership

• Oversee the deployment, monitoring, maintenance, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, network infrastructure, software applications, and peripherals.• Partner with Executive Team to prioritize and implement all projects related to software/hardware improvements, integration and development.• Maximize the efficiency of IT systems and services by effectively developing and maintaining corporate policies and standards.• Define Business and systems technology requirements, develop short and long-range IT strategy, and implement solutions that contribute to effective and efficient operations.• Manage DevOps for Aspire eCTD Professional and serve as Chief Architect of Aspire Cloud eCTD product built on Microsoft Azure stack.• Determine computer system specifications, input/output processes and working parameters for hardware and software compatibility and maintenance of system security.• Administer and maintain Service Level Agreements in support of the product line by implementing best practices, managing ticket workflow and escalation procedures.• Design, coordinate, and implement technology solutions to support initiatives for improved reporting processes, including data architecture, data warehouses, ETL pipelines, and reporting systems.

• Created sales analytics warehouse to measure various metrics including loan servicing, due diligence, sales revenue, collections, as well as other origination metrics. • Lead a DevOps team focused on custom applications and various ETL platforms connecting internal systems with various external government systems including the department of education and state education agencies.• Architected and managed the Sallie Mae sales reporting system which moved the department from a very manually intensive process of Excel and mainframe based sales Incentive compensation models to a fully automated web management portal. • Provided unparalleled access to sales metrics, industry data and overall student loan market analytics. • Provided cost savings to Sallie Mae by automating processes, reducing infrastructure costs, increasing efficiencies in staff and reducing the overhead needed to perform the same functions.• Voluntarily lead prototype development of the Sallie Mae iPhone application on an after hour’s basis. Coordinating with external vendors, Marketing and IT to develop strategy and design for much needed consumer presence in the mobile device realm.• Offered analysis and input to executive management during acquisitions of our different brands such as Nellie Mae and Southwest Student Services.• Migrated the sales and finance individualized data warehouses to the new company wide Enterprise Data Warehouse platform utilizing Netezza and Oracle BI.

• Managed 5-10 consultants on a variety of matrixed projects. Responsibilities included designing solutions, managing developer schedules, performing code reviews, maintaining budgets and technical design documentation. • Virginia State Bar - Designed and lead development of moving the bar’s regulatory system from a mainframe to a client-server solution.• WeightWatchers.Com - Assumed responsibility for the content management system project which was a web-based administration portal to the consumer weight management system.• Responsible for evaluating, developing and tracking the activities of all managed consultants. Conduct project and annual reviews for all team members insuring a consistent and high-level quality of work.• Played a key role in reviewing and responding to request for proposals in both the public and private sectors. • Negotiated between marketing, sales development teams on cost, scope and schedules to garner consensus.• Assisted in managing company’s network administration, email, database and public web site including conversion to Microsoft Active Directory and SQL Server 2000.